TERESA OWEN
Lawrencevile,Georgia
Summary
A driven professional with over 10 years of experience in the retail industry, including 5 years in management, I have honed my skills in team leadership and operational efficiency. I have successfully contributed to remote startup companies in the HR sector, where I focused on enhancing workplace culture and employee engagement. As I approach graduation with honors in Business Administration, specializing in Human Resources Management, my passion for people drives me to create better workplaces for everyone. I leverage this enthusiasm to improve overall workflow and efficiency, ensuring that both employees and organizations thrive.
Overview
12
12
years of professional experience
1
1
Certification
Work History
People Operations and Human Resources Associate
In-House
07.2022 - 12.2022
- Managed the full candidate and employee life cycle, including listing job posts, interview scheduling and rescheduling, ensuring successful applicants are effectively onboarded to their respective teams, and fully offboarded once they leave the company.
- On my own accord, I proactively updated and enhanced people operations processes, including developing document creation automation workflows and upgrading org chart visualization via Airtable.
- Organized systems to enable proper compensation compliance by utilizing DocuStudio to generate multiple c-notes for members.
- Maintained daily communication with team leads across Operations, Marketing, Engineering, and Product to ensure proper departmental staffing, and that high-importance jobs were properly posted.
- Collaborated with the CEO and Chief of Staff to scan candidate applications, schedule interviews, and conduct meetings with potential candidates.
Loan Consultant
Skip
10.2021 - 03.2022
- Assisted small businesses in locating possible funding options and assisted them in working through issues involving the Economic Injury Disaster Loan from the Small Business Association due to COVID-19
- Helped 40+ companies acquire approval for their loans and subsequent funding
- Worked with 100 clients simultaneously, answering phone calls, typing template letters for their use, as well as assisting them with alternate funding methods
- Recruited potential employees alongside the CEO and Chief of Staff by conducting interviews for all company positions and posting jobs online
- Acted as the Human Resources specialist/Team Lead to check in with employees, manage scheduling conflicts, carry out team meetings, and provide possible solutions for varying issues they were experiencing
Assistant Store Manager
Trader Joe's
Marietta, USA
05.2016 - 01.2021
- Developed individuals and teams through empowerment and integrity
- Worked in teams and learned more about the crew and how they work best
- Improve the quality of store life by leading by example and working with and along side the crew in order to best support them, their goals, and the daily goals of the store
- Stocking shelves and receiving load- unloading trucks and organizing pallets by section, delegating tasks to ensure products quickly and efficiently went from truck to shelf
- Handled in-store HR situations such as; writing performance reviews, documenting incidents, made disciplinary decisions, investigations and other minor human resource issues and administrative tasks
- Learned to effectively mediate situations due to previously fostered interpersonal relationships, leading with empathy and understanding, as well as, created a positive and motivating environment by keeping and upbeat and sunny disposition and utilizing self awareness
Crew Member/Key Holder
Trader Joe's
Athens, USA
10.2010 - 05.2016
- Worked in teams to accomplish daily goals to increase customer happiness by ensuring shelves were fully stocked, the store was open and inviting, and provide a smooth shopping experience
- Operated cash register and also worked as a supplemental key holder to assist managers during busy times to provide customers with refunds or discounts as needed
- Managed store inventory as a section leader in all areas of the store at different times to write orders based on inventory, merchandize, and generate sales by creating effective signage
- Stepped in as a manager when needed to lead the crew in closing the store, delegated nightly duties and assisted the office manager in doubling safe counts and other administrative work
Education
BBA - Human Resources Managment
Brenau University
Gainesville, GA05-2025
Some College (No Degree) - Business Management
Georgia State University
Atlanta, GASome College (No Degree) - English Education
University of North Georgia
Watkinsville, GASkills
- Team leadership
- Benefits administration
- Training and mentoring
- Problem solving
- HR policies implementation
- Employee relations management
- Recruitment and selection
- Organizational development
- Diversity and inclusion
- Interviewing techniques
- Talent acquisition
- Onboarding and orientation
Certification
- Certificate in Human Resources Management and Services: Cornell University.
- Inspiring and motivating individuals; Coursera.
Timeline
People Operations and Human Resources Associate
In-House
07.2022 - 12.2022
Loan Consultant
Skip
10.2021 - 03.2022
Assistant Store Manager
Trader Joe's
05.2016 - 01.2021
Crew Member/Key Holder
Trader Joe's
10.2010 - 05.2016
BBA - Human Resources Managment
Brenau University
Some College (No Degree) - Business Management
Georgia State University
Some College (No Degree) - English Education
University of North Georgia
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