Teresa Pacheco
San Jacinto,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Competent BHT knowledgeable about behavioral health program requirements, support strategies and skill-building techniques. Focused on helping clients improve wellbeing and functioning by preventing substance abuse and improving confidence. Hardworking, reliable and dedicated.
Overview
26
26
years of professional experience
Work History
Behavioral Health Technician
Nonpareil Health Group
01.2023 - 02.2024
- Prepared and submitted daily reports to management.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Contributed to continuous quality improvement initiatives within facility, enhancing overall service delivery and patient satisfaction levels.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
- Assessed patient progress and reported changes to supervising physician.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Conducted client rounds to check on residents.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Searched resident belongings prior to and during stays.
- Contributed to continuous quality improvement initiatives within the facility, enhancing overall service delivery and patient satisfaction levels.
- Prepared and submitted daily [Type] reports to management.
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
Customer Care Representative
Southland Transit Agency
03.2013 - 05.2018
- Increased efficiency and team productivity by promoting operational best practices.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and provided backup support for organizational leadership.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Assisted call-in customers with questions and orders.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
Medical Receptionist
East Hemet Medical Center
01.1998 - 02.2004
- Assisted with medical coding and billing tasks.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Processed medical insurance claims and payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed office bookkeeping with insurance billing and patient payments.
- Managed multi-line phone system and pleasantly greeted patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Answered phone calls and messages for multiple-physician medical facility, scheduling appointments, and handling patient inquiries.
Education
Certified Medical Asst - Medical Assisting
Bryman National Education Center
Rosemead, CA09.1984
Skills
- Mental Health Support
- Crisis Intervention
- Inpatient Treatment
- HIPAA Requirements
- Crisis handling
- Behavioral support
- Security procedures knowledge
- Documentation skills
- Emergency Response
- Client Transportation
- Professional Boundaries Maintenance
- Bilingual in Spanish
Languages
Spanish
Limited Working
Timeline
Behavioral Health Technician
Nonpareil Health Group
01.2023 - 02.2024
Customer Care Representative
Southland Transit Agency
03.2013 - 05.2018
Medical Receptionist
East Hemet Medical Center
01.1998 - 02.2004
Certified Medical Asst - Medical Assisting
Bryman National Education Center
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