Teresa Pack
Huntsville
Summary
Dedicated Transportation Security Officer with a proven track record at the Department of Homeland Security, skilled in security screening and customer service. Enhanced passenger safety through effective communication and situational awareness, while maintaining integrity and reliability. Committed to promoting a positive experience while enforcing federal regulations and reducing wait times.
Overview
6
6
years of professional experience
Work History
Transportation Security Officer
Department Of Homeland Security, TSA
07.2023 - Current
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Assisted in reducing wait times for passengers by executing swift and accurate security checks.
Nursery Attendant
Grace United Methodist Church
02.2019 - 08.2023
- Contributed to a positive workplace culture by effectively collaborating with colleagues and demonstrating a strong commitment to the nursery''s mission and values.
- Maintained open communication with parents, providing updates on their child''s day-to-day activities and achievements.
- Cleaned and sanitized toys, surfaces, and furniture.
- Demonstrated flexibility by adapting daily schedules or lesson plans according to individual student needs or unexpected circumstances.
- Provided information about nursery services, compliance standards, and procedures.
- Maintained order and safety of all children under care.
- Assisted in maintaining a safe and nurturing environment for children, minimizing accidents and injury occurrences.
- Greeted parents and children in warm and inviting way.
- Read stories, sang songs and facilitated creative play.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Assisted in potty training and toilet hygiene.
Cashier
Kentucky Fried Chicken
08.2021 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
No Degree - Finance
Sam Houston State University
Huntsville, TX05-2027
High School Diploma -
Memorial Christian Academy
Killeen, TX05-2021
Skills
- Integrity and honesty
- Customer service and assistance
- De-escalation techniques
- Policy enforcement
- Customer relations skills
- Public safety awareness
- Security screening expertise
- Passenger communication
- Baggage inspection
- Physical fitness
- Reliability
- Organizational skills
Timeline
Transportation Security Officer
Department Of Homeland Security, TSA
07.2023 - Current
Cashier
Kentucky Fried Chicken
08.2021 - 10.2021
Nursery Attendant
Grace United Methodist Church
02.2019 - 08.2023
No Degree - Finance
Sam Houston State University
High School Diploma -
Memorial Christian Academy
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