Teresa Pagels

• Process customer orders, quotations and inquiries.
• Cultivate strong customer relationships.
• Oversee management of customer inventory programs including stock replenishment and release.
• Act as liaison between customers and manufacturing.
• Ensure solutions benefit customers through effective problem solving.

Adapted sales strategies to align with evolving market trends and customer preferences.

• Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
• Provided accurate information about products and services.
• Built sustainable relationships with customers through open communication.

Managed territory of existing accounts while prospecting for new business.

• Developed and implemented sales strategies to increase market share.
• Conducted customer needs assessment and identified new opportunities for growth.
• Engaged in community events, establishing trust and presence.

Developed and implemented comprehensive insurance and financial service plans for clients according to their individual needs.

• Assessed customer risk levels and recommended appropriate coverage options.
• Identified customer financial needs and provided appropriate solutions.
• Recognized as "Blue Vase" winner (top 10% producer in the Nation) within six months of business launch.

Efficiently implemented general office procedures, keeping up with the demands of an "Inc. 500" custom label converter. Recruited, trained, and supervised customer service and general office personnel. Assisted the company's President, coordinating and managing all house accounts from concept design through product production. *

Streamlined front desk processes contributing to a cohesive and productive team atmosphere.

Trained staff on new products, services, and customer service techniques.