Teresa Palmore

• Accomplished multiple tasks within established timeframes.
• Cross-trained existing employees to maximize team agility and performance.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Developed and maintained relationships with customers and suppliers through account development.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
• Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
• Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
• Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

• Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
• Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
• Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
• Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
• Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
• Navigated complex regulatory requirements to ensure compliance in all advisory activities.
• Strengthened client relationships through regular, insightful communication regarding market trends and portfolio adjustments.
• Developed strong relationships with clients through regular communication and excellent customer service.
• Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
• Fostered culture of innovation within advisory team, encouraging adoption of new technologies and methodologies.
• Advised clients on risk management strategies to protect assets against market volatility.

• Handled budgeting responsibilities including forecasting expenditures allocating resources accordingly.
• Oversaw daily center activities, delegating tasks as necessary to ensure smooth workflow and meet deadlines.
• Collaborated with cross-functional teams to drive continuous improvement efforts throughout the organization.
• Ensured compliance with company policies, industry regulations, and local laws within all aspects of center operations.
• Reduced operational costs by identifying areas for improvement and implementing cost-saving measures.
• Enhanced center efficiency by implementing streamlined processes and procedures.
• Resolved escalated conflicts between staff members or customers effectively while preserving positive working relationships.
• Created an inclusive work culture cultivating diversity fostering collaboration among staff members.
• Managed a team of employees, ensuring proper training and development for optimal performance in their roles.
• Participated in community outreach programs showcasing our commitment towards community engagement.
• Increased customer satisfaction rates through consistent monitoring of service quality and addressing concerns promptly.
• Developed innovative strategies aimed at increasing revenue generation within the center''s various departments or services offered.
• Led the successful implementation of new technologies to improve overall operations and customer experience at the center.
• Provided regular feedback on employee performance, offering guidance and support for professional growth opportunities when needed.
• Coordinated staffing schedules, balancing both employee needs and business demands to maintain optimal coverage during peak hours.
• Managed work and performance of more than [Number] employees.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

• Championed continuous improvement initiatives that contributed significantly towards enhancing overall operational efficiency.
• Collaborated with other departments to address cross-functional challenges and improve overall company efficiency.
• Actively participated in industry conferences and networking events to stay current on market trends and best practices in service center management.
• Promoted a positive work culture by fostering open communication channels among team members.
• Established performance goals for staff, providing ongoing feedback and coaching to drive success.
• Analyzed performance metrics to identify areas for improvement, implementing necessary changes accordingly.

• Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
• Maximized employee retention, fostering a supportive work environment and offering growth opportunities.
• Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
• Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.
• Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.
• Trained team members on performance metrics and consumer behavior identification.
• Created team rotations to man center effectively during peak hours.
• Executed Monthly Performance Plans with representatives to to identify production gaps.
• Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
• Reduced average call handling time with introduction of advanced software tools.
• Streamlined training modules for new hires, leading to significant reduction in onboarding time.
• Supervised 80+ Service Center Associates in providing excellent customer service to callers requiring assistance for Payroll and Benefit issues.

• Assisted with staff training on new software applications, improving overall department proficiency and efficiency.
• Developed a keen attention to detail, allowing for quick identification of discrepancies and ensuring accurate check processing.
• Enhanced team productivity by sharing best practices and contributing to ongoing process improvement initiatives.
• Maintained open lines of communication with supervisors regarding workload management, ensuring timely escalation of any potential issues or delays impacting operations.
• Ensured accuracy in data entry, resulting in fewer discrepancies and quicker resolution of issues.
• Developed effective working relationships with other departments to facilitate smooth communication during interdepartmental requests and inquiries.
• Contributed to a positive work environment, fostering collaboration among team members to achieve shared goals.
• Participated in regular performance reviews, identifying areas for personal growth and professional development opportunities within the role of Check Processor.

* Processed 100+ Manual Checks daily in a high volume production environment.

* Performed peer and individual audits of data entered to ensure the quality and accuracy of data entered.

* Ensured that stop payments and reversals are performed timely and accurately.

* Performed gross to net gross calculations for Total Pay Card.

* Logged manual check information and activity information for the check printing and distribution.

* Work closely with internal partners to help enhance and improve the client experience.