Teresa Palmquist
Decatur,IL
Summary
Conscientious Healthcare professional offering over 30 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
34
34
years of professional experience
Work History
Credentialed Medical Assistant
Trinity Medical Center- Women's Health
09.2020 - 04.2024
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Oriented and trained new staff on proper procedures and policies.
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Credentialed Medical Assistant
Trinity Medical Center-Urology
06.2021 - 09.2022
- Assisted with admissions, appointments, transfers, and discharges.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Obtained patient vital signs and input/output measurements from inpatients.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Took samples to complete diagnostic and routine assessment tests.
- Evaluated patient histories, complaints, and current symptoms.
- Reviewed patient history to verify conditions and current medications.
Hospital Admissions Clerk
Permian Regional Medical Center
10.2018 - 08.2019
- Assisted in patient admission process based on federal and state laws.
- Verified insurance information, collected payment or co-payment for services and created record of visit for future billing.
- Collected information, forms and signatures from patients or family members to create efficient admissions experience.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Interviewed patients or representatives to obtain and verify medical history prior to being seen by medical professionals.
- Communicated important information to supervisor and medical team to reduce chance of errors.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Registered and verified patient records before triage with most up-to-date information.
- Managed office bookkeeping with insurance billing and patient payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Health Unit Coordinator
Kirby Medical Center
12.1989 - 08.2011
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with processing patient admissions, transfers and discharges.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Provided concierge service to assist patients and families and direct them to available resources.
- Assembled and maintained patient medical records and other documents related to patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Education
Medical Assistant Certification - Medical Assistant
American Association of Medical Assistants (AAMA)
01-2021
Skills
- Patient-focused care
- Check-in coordination
- Electronic health records
- Analytical decision-making skills
- Patient management
- Clinical documentation
- Complex Problem-solving
- Insurance authorizations
- STD counseling
- Customer service
- Vital sign monitoring
- Patient scheduling
Timeline
Credentialed Medical Assistant
Trinity Medical Center-Urology
06.2021 - 09.2022
Credentialed Medical Assistant
Trinity Medical Center- Women's Health
09.2020 - 04.2024
Hospital Admissions Clerk
Permian Regional Medical Center
10.2018 - 08.2019
Health Unit Coordinator
Kirby Medical Center
12.1989 - 08.2011
Medical Assistant Certification - Medical Assistant
American Association of Medical Assistants (AAMA)
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