Teresa Pannell
BELDEN,MS
Summary
With a proven track record at FedEx Ground, I excel in time management and customer service, ensuring timely deliveries and maintaining a clean driving record. My experience spans driving, retail, and healthcare, highlighting versatility and a commitment to excellence. Achieved notable customer satisfaction, demonstrating strong communication and organizational skills.
Overview
12
12
years of professional experience
Work History
Fedex Driver
FedEx Ground (Coda Logistics LLC)
02.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Obtained signatures from customers upon delivery of goods.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Participated in safety training and workshops, applying learned techniques to daily driving practices.
Cashier, Customer Host, Asset Protection Associate
Wal-Mart Supercenter
11.2019 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Enhanced shopping experience, provided product information and location assistance.
- Increased sales of promotional items by informing customers about current offers.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Played an active role in loss prevention efforts by monitoring suspicious activity and reporting incidents to management as needed.
- Monitored incoming and outgoing guests for signs of suspicious behavior.
CNA
MS Rehab
02.2013 - 05.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Education
GED -
Itawamba Community College
Belden, MS05-2013
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
Timeline
Fedex Driver
FedEx Ground (Coda Logistics LLC)
02.2023 - Current
Cashier, Customer Host, Asset Protection Associate
Wal-Mart Supercenter
11.2019 - 09.2022
CNA
MS Rehab
02.2013 - 05.2022
GED -
Itawamba Community College
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