Teresa Pannuty
Aurora,CO
Summary
Dynamic Sr Supply Chain Operations Analyst with a proven track record at Lumen, where I enhanced operational efficiency and customer satisfaction through expert data analysis and workflow optimization. Skilled in Microsoft Excel and cross-functional teamwork, I excel in fast-paced environments, driving continuous improvement and fostering effective communication.
Overview
25
25
years of professional experience
Work History
Sr Supply Chain Operations Analyst
Lumen
05.2000 - Current
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Assessed operational performance to identify areas for improvement.
- Developed written documents and reports related to programs and operations.
- Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
- Boosted customer satisfaction levels with thorough analysis of client feedback and timely resolution of issues.
- Strengthened communication between departments, facilitating a seamless flow of information for faster decision-making processes.
- Enhanced customer satisfaction, analyzing and addressing root causes of complaints.
- Streamlined communication between departments, facilitating faster problem resolution.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor - Business Management
George Mason University
Fairfax, VA05-1979
Skills
- Reporting skills
- Operational efficiency
- Workflow optimization
- Data analysis
- Reporting
- Multitasking
- Microsoft Excel
- Organizational skills
- Decision-making
- Cross-functional teamwork
- Attention to detail
- Root-cause analysis
- Interpersonal communication
- Problem-solving
- Team building
- Oracle database
- Teamwork
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Critical thinking
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Task prioritization
- Self motivation
- Interpersonal skills
- Analytical thinking
- Operations management
- Goal setting
- Professionalism
- Data collection
- Quality control
- Inventory control
- Time management abilities
- Continuous improvement
- Adaptability
- Written communication
- Professional demeanor
- Problem-solving aptitude
- Process improvement
- Supply chain management
- Simulate problems
Georgia Tech University: Continuing Education in world class warehousing and material handling
The company sent me to this course to enhance my knowledge in warehousing
Timeline
Sr Supply Chain Operations Analyst
Lumen
05.2000 - Current
Bachelor - Business Management
George Mason University
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