Teresa Payton
Bay Springs,MS
Summary
Dynamic professional with a proven track record at C Spire, excelling in customer service and teamwork. Adept at problem-solving and critical thinking, I foster strong relationships and drive sales growth. Committed to continuous improvement, I thrive in fast-paced environments while maintaining attention to detail and a positive attitude.
Overview
31
31
years of professional experience
Work History
SSA II
C Spire
Ridgeland, MS
08.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Works effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assist with new Representative's onboarding process
- Demonstrates respect, friendliness, and willingness to help wherever needed.
- Works well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Uses critical thinking to break down problems, evaluate solutions, and make decisions.
ASR III
C Spire
Laurel, MS
03.2018 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked front line sales face to face in a retail environment.
- Did basic trouble shooting, answered billing questions, and sales.
- Worked flexible hours across night, weekend, and holiday shifts.
- Store mentor for new associates.
- Learned and adapted quickly to new technology and software applications.
Sales/Retention Team Lead
Bellsouth/AT&T
Jackson, MS
03.2003 - 06.2017
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Assisted customers with billing, payments, products, and service requests.
- Retained customer's who were requesting to terminate services.
- Served as a Team Lead to assist associates with completing customer's requests.
Sales Agent
Skytel/MCI
Jackson, MS
11.1995 - 03.2003
- Developed and maintained strong customer relationships to drive sales growth.
- Conducted market research to identify emerging trends and customer needs.
- Worked with large business and high profile accounts.
- Took incoming sales calls.
- Worked leads for potential customers.
Education
No Degree - Marketing
University of Phoenix
Tempe, AZHigh School Diploma -
Bay Springs High School
Bay Springs, MS05-1988
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
Accomplishments
Presidential Award recipient for C Spire
Timeline
SSA II
C Spire
08.2020 - Current
ASR III
C Spire
03.2018 - Current
Sales/Retention Team Lead
Bellsouth/AT&T
03.2003 - 06.2017
Sales Agent
Skytel/MCI
11.1995 - 03.2003
No Degree - Marketing
University of Phoenix
High School Diploma -
Bay Springs High School