TERESA P BROWN
Covington,GA
Summary
To employ my leadership and team building skills: with in a solid progressive company: to utilize my ability to cultivate, and produce a successful community of high achievers.
Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.
Overview
17
17
years of professional experience
Work History
Property Manager
Grail Management
12.2015 - Current
- Manage all aspects of assigned properties
- Design business plans for assigned properties that suit customers' needs
- Inspect and arrange maintenance to meet standards
- Maintain a positive, productive relationship with tenants
- Negotiate lease/contracts with contractors in a timely and reliable manner
- Advertise and market vacant spaces to attract tenants
- Collect receivable accounts and handle operating expenses
- Develop and manage annual budgets by forecasting requirements and analyzing variances, data and trends
- Oversee properties' personnel and assess its performance
- Accomplish financial goals and report periodically on financial performance
- Source and build relationships with prospective clients to expand business opportunities
- Update job and market knowledge
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Patient Communication Specialist
American Health Connection
11.2018 - 02.2022
- Register new patients, schedule appointments, rescheduling appointments and verify insurance
- Send telephone encounters RX refills to providers
- Provide outstanding service to every patient
- Handle high volume of complex inbound and outbound calls
- Verify demographics
- Directly communicate with the insurance company
- Retrieving clinical data directly from EMR
- Process fully integrated with the ACD platform & EPIC
- Streamlined internal communication processes for increased efficiency and employee engagement.
Assistant Manager
Ram Partners LLC
11.2007 - 01.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Analyzed weekly reports, as well as month end reports.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Assisted in budget preparation, ensuring alignment with financial goals.
Education
REAL ESTATE PRE-LICENSE - REAL ESTATE
GAMLS SCHOOL
Clarkston, GA03.2025
MEDICAL BILLING CERTIFICATION - CODING
ASHWORTH UNIVERSITY
Norcross, GA01.2000
Skills
- Problem solving
- Leadership
- Team building
- E-Site
- One Sits
- Rent Roll
- AMSI
- App Folio
- Rent Manager
- Yardi
- Computer skills
- Data entry
Timeline
Patient Communication Specialist
American Health Connection
11.2018 - 02.2022
Property Manager
Grail Management
12.2015 - Current
Assistant Manager
Ram Partners LLC
11.2007 - 01.2013
REAL ESTATE PRE-LICENSE - REAL ESTATE
GAMLS SCHOOL
MEDICAL BILLING CERTIFICATION - CODING
ASHWORTH UNIVERSITY
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