Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teresa Peale

Richland,WA

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

15
15
years of professional experience

Work History

Administrative Assistant

Street Legal/DOE
08.2023 - Current
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Used software to coordinate meetings, appointments, and tasks senior executives.

Registrar/Attendance Secretary

Richland School District
08.2021 - 07.2023
  • Maintain current knowledge of legal rules and regulations
  • Maintain efficient records, files and retrieval system
  • Perform routine clerical duties using computers and associated software, copier, fax machine, typewriter and 10-key calculator
  • Process incoming and outgoing mail
  • Provide information for state reporting
  • Provide information to staff regarding district policies and procedures
  • Perform receptionist duties
  • Provide backup to the other secretaries in the office
  • Provide positive working relationships with students, staff, parents and patrons of the District
  • Resolve problems, anticipate tasks, conduct office procedures, handle confidential information and be able to deal discreetly with issues and problems in numerous situations with minimum supervisory guidance.
  • Answered phone calls and messages from parents concerning attendance.
  • Corrected discrepancies and posted daily summary report on absences.
  • Documented visitor sign-ins and notify staff or department upon arrival.
  • Maintained student attendance records for students and recorded in student information system.
  • Worked with administration on updating and executing student attendance policies to provide greater efficiency.
  • Reviewed absences and tardy reports for each class period as reported by teachers.
  • Prepared work environment prior to arrival of staff and students.
  • Handled parent calls requesting student early dismissal for approved reasons and facilitated release of students from class.
  • Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
  • Performed clerical and administrative support duties to optimize workflow procedures.
  • Processed student registrations and withdrawals.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Owner

HOME DAYCARE PROVIDER
05.2018 - 08.2021
  • Created a loving, safe environment for children by establishing social, emotional, and physical growth through intentional teaching and play
  • Provided a safe, comfortable, and stimulating environment for children
  • Managed day-to-day business operations.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Actively encouraged children to develop their communication, problem-solving and social skills.

Customer Service Representative

Benton PUD
08.2014 - 05.2018
  • Created a new customer database by entering customer information into a database
  • Handled customer inquiries, answered questions, and resolved problems in a timely manner
  • Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
  • Maintained detailed knowledge of company policies and procedures, resulting in an increase in accuracy and efficiency of company operations
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Welcomed patrons and immediately offered assistance by asking open-ended questions.

Personal Banker

Sterling Savings Bank
11.2008 - 08.2012
  • Gave consistent and friendly service that resulted in greater customer retention
  • Created a new customer database by entering customer information into a database
  • Handled customer inquiries, answered questions, and resolved problems in a timely manner
  • Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.

Education

Battle Ground High School
Battle Ground, WA
05.1992

Skills

  • Customer service, Communication skills, Computer literacy, Time management, Microsoft word, Microsoft excel
  • Documentation review, Leadership, Time management, Microsoft outlook, Office experience, Organizational skills
  • Administrative experience, Data entry
  • 10-Key Proficiency
  • Data Entry Documentation
  • Mail Management
  • Records Management Systems
  • Typing Proficiency
  • Administrative Support
  • Document Retrieval
  • Excel Spreadsheets

Timeline

Administrative Assistant

Street Legal/DOE
08.2023 - Current

Registrar/Attendance Secretary

Richland School District
08.2021 - 07.2023

Owner

HOME DAYCARE PROVIDER
05.2018 - 08.2021

Customer Service Representative

Benton PUD
08.2014 - 05.2018

Personal Banker

Sterling Savings Bank
11.2008 - 08.2012

Battle Ground High School

Similar Profiles

CREATE PROFILE
Teresa Peale