Teresa Peed
Whiteland,IN
Summary
Desiring an empowering position in a progressive work environment where I may use my leadership skills and talents to make a positive contribution to the organization. Detail-oriented Medical and Health Services Supervisor passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.
Overview
24
24
years of professional experience
Work History
Patient Access Supervisor
Franciscan Alliance
Indianapolis, IN
03.2017 - Current
- Monitored employee performance and provided feedback on areas of improvement.
- Developed, implemented, and maintained processes related to patient registration, insurance verification, pre-registration activities.
- Responsible for supervising and leading staff in the patient access department to ensure excellent customer service and accurate registration.
- Maintain all HIPAA compliance standards for providing accurate information for Revenue Cycle Health Systems
- Collaborated with other departments such as billing, coding, and clinical staff to ensure smooth operations throughout the facility.
- Assisted with resolving any issues that arose during the registration process.
- Conducted training sessions for new hires and existing staff members on proper registration techniques.
Lead Admission Representative-Bed Board/ED Registration
Ensemble@ Bay Medical Center
Panama City, FL
10.2008 - 03.2017
- Greeted customers and responded to inquiries in a timely manner.
- Assists ED Supervisor with staffing, training, reports, payroll, QA process, ordering supplies, time and attendance, interviews
- Patient collections
- Responsible for obtaining admit information on all ED and Direct admits, including admitting Physician and coding all inpatient diagnosis
Unit Secretary
IU North Medical Center
Carmel, IN
07.2007 - 09.2008
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
Specialist Admissions
Clarian Health Partners@ IU North
Carmel, IN
11.2005 - 07.2007
- Pre-register patients for admission to hospital/verify insurance and Pre-certification
- Bed Board for various hospital floors
- Medical Terminology and ICD-9 coding.
Office Assistant II
St. Francis Hospital
Indianapolis, IN
01.2001 - 10.2005
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
Education
Bachelor of Science - Healthcare Administration
Western Governors University
Salt Lake City, UT08-2026
High School Diploma -
Beech Grove High School
05.1995
Skills
- Multitasking and Organization
- Customer Service
- Problem-Solving
- Registration and Admissions
- Registration Management
- Insurance Verification
- Payment Processing
- EMR
- Process Improvement
- Medical Terminology
- HIPAA Compliance
- Work Quality Evaluation
Timeline
Patient Access Supervisor
Franciscan Alliance
03.2017 - Current
Lead Admission Representative-Bed Board/ED Registration
Ensemble@ Bay Medical Center
10.2008 - 03.2017
Unit Secretary
IU North Medical Center
07.2007 - 09.2008
Specialist Admissions
Clarian Health Partners@ IU North
11.2005 - 07.2007
Office Assistant II
St. Francis Hospital
01.2001 - 10.2005
High School Diploma -
Beech Grove High School
Bachelor of Science - Healthcare Administration
Western Governors University