Teresa Pemberton
Branson,MO
Summary
Multifaceted [Job Title] with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset. Systematic Lead Customer Service Representative committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles.
Overview
2
2
years of professional experience
Work History
Lead Teller/Customer Service
First National Bank Of Oklahoma
08.2021 - 10.2023
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Greeted customers and listened closely to problems described to determine solutions.
Education
Shawnee Mission West
Overland Park, KS05.1986
Skills
- Opening and Closing Procedures
- Cross-Selling and Upselling
- Coin Machine Balancing
- 10-Key Touch
- Fraud Detection and Prevention
- Customer Service
- Transaction Review
- Cash Handling Accuracy
- 10-Key Data Entry
- Check Verification
- Interpersonal Relations
- Night and Safe Deposits
- Consumer Banking
- Vault Security
- Product Recommendations
- Staff Supervision
- Issue Resolution
- Quality Control
- Decision-Making
- Teller Support
- Training and Development
- Transactions Processing
- Account Management
- Attention to Detail
- Night and Safe Deposit
- Problem-Solving
- Relationship Building
- Coaching and Mentoring
- Loan Payment Processing
- Branch ATM Operation
- Cash Counting
- Positive Attitude
- Trustworthy and Honest
- Staff Training
- Records Confidentiality
- Goal-Oriented
- Transaction Overrides
- Compliance Enforcement
- Analytical Thinking
- Punctual and Reliable
- Cash Shipment Balancing
Accomplishments
- Promoted to [Job Title] for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Additional Information
I am a valuable asset in the banking industry with an interest in advancing and increasing my knowledge in banking. My attendance record is impeccable. My work values and team player attitude will be an addition to ensure I will create a pleasant environment for coworkers and customers. I excel in customer service skills with attention to detail and organization.
References and letters of recommendation upon request.
Timeline
Lead Teller/Customer Service
First National Bank Of Oklahoma
08.2021 - 10.2023
Shawnee Mission West
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