Summary

Overview

Work History

Education

Skills

Certification

Timeline

Teresa Perez

San Diego,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13

13

years of professional experience

1

1

Certification

Work History

Billing Assistant

Wawanesa General Insurance

San Diego, CA

12.2010 - Current

Reached out to customers and paying entities to seek current and late payments.
Responded promptly to inquiries from internal and external customers regarding billing issues.
Worked with team members and leadership to identify and develop process improvements.
Investigated and resolved issues to maintain billing accuracy.
Answered customer questions to maintain high satisfaction levels.
Prioritized and organized tasks to efficiently accomplish service goals.
Planned and completed group projects, working smoothly with others.
Completed day-to-day duties accurately and efficiently.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Recognized by management for providing exceptional customer service.
Assisted with customer requests and answered questions to improve satisfaction.

Education

Some College - Business Office Administrations

UEI College

Chula Vista

06-2005

Skills

Customer Engagement
Deadline-Oriented

Fluent in Spanish
Procedure Development

Certification

Resident Personal Lines Broker-Agent

Timeline

Billing Assistant

Wawanesa General Insurance

12.2010 - Current

Some College - Business Office Administrations

UEI College