Teresa Perez
San Diego,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Billing Assistant
Wawanesa General Insurance
San Diego, CA
12.2010 - Current
- Reached out to customers and paying entities to seek current and late payments.
- Responded promptly to inquiries from internal and external customers regarding billing issues.
- Worked with team members and leadership to identify and develop process improvements.
- Investigated and resolved issues to maintain billing accuracy.
- Answered customer questions to maintain high satisfaction levels.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Some College - Business Office Administrations
UEI College
Chula Vista06-2005
Skills
- Customer Engagement
- Deadline-Oriented
- Fluent in Spanish
- Procedure Development
Certification
- Resident Personal Lines Broker-Agent
Timeline
Billing Assistant
Wawanesa General Insurance
12.2010 - Current
Some College - Business Office Administrations
UEI College
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