Teresa Phillips
Kelley,IA
Summary
Accomplished Human Resources Director with a proven track record at Scottish Rite Park, adept in compliance management and fostering robust employee relations. Expertise in performance management and internal communications, significantly enhancing workplace efficiency and compliance. Demonstrates a strong ability to lead with a focus on strategic hiring and maintaining high levels of employee satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Director of Human Resources
Scottish Rite Park
04.2010 - Current
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
- Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
- Payroll, Accounts Receivable, and Accounts Payable (Matrix)
Business Office Manager
Emeritus at Urbandale
08.2008 - 04.2010
- Accounts Receivable: Accept resident payments, record, and ensure timely and accurate entry into resident account
- Accounts Payable: Receive invoices and ensure accuracy of invoice and goods purchased. Maintain vendor files. Develop and maintain vendor relationships
- Payroll: Process new hire information, termination, and changes. Compute hours from time and attendance in Kronos system.
- Resident Information: Collect new resident information as well as changes. Process move-ins, move-outs, and transfers. Collect, compute and enter arrear charges. Send out resident billings.
- Customer Service: Responsible for ensuring all employees are providing excellent customer service to internal and external customers.
- Training: Provide in-service trainings as needed including conducting bi-monthly dementia trainings. Ensure all employees attend all required in-service trainings.
- Sales & Marketing: Over 1 year sales and marketing experience for assisted living. Provide marketing assistance as needed with networking and cold calling.
- Event Planning: Successfully planned and coordinated numerous pre-opening marketing events and grand opening.
- Other: Ensure compliance and understanding of all regulations regarding residents' rights. Interviewing experience. Maintain excellent written and oral communication skills, problem resolution abilities and high level of confidentiality.
Office Coordinator
Mercy Medical Center Willis Adult Day Center
09.2000 - 06.2008
- Fostered relationships with clients and families
- Care for geriatric and other age groups diagnosed with dementia, brain injured, etc.
- Responsible for managing monthly billing (Iowa Medicaid, Long-Term Care Insurance, Elderly Waiver, private) and deposits along with general clerical duties
- Experience with planning, organizing and coordinating fundraisers
- Served as primary point of contact for management, clients, families and vendors
- Plan, facilitate, and engage in daily activities for clients
- Abide by and promote the mission and core values of Mercy Medical Center
Education
Bachelor of Science - Human Services
Iowa State University
Ames, IA08.2000
Skills
- Performance Evaluation
- Performance Management
- Compliance Management
- Internal Communications
- Benefits Administration
- Employee Relations
- Background Checks
- Payroll Management
- Human resources administration
Certification
- C.N.A. & Advanced C.N.A. Certification
- Dependent Adult Abuse Training
- CPR Certified
- Currently in DMACC RN Nursing Program - Anticipated Graduation August 2025
Timeline
Director of Human Resources
Scottish Rite Park
04.2010 - Current
Business Office Manager
Emeritus at Urbandale
08.2008 - 04.2010
Office Coordinator
Mercy Medical Center Willis Adult Day Center
09.2000 - 06.2008
Bachelor of Science - Human Services
Iowa State University
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