TERESA PONSTEIN
West Olive,MI
Summary
Driven leader with a proven record at Springhill Suites by Marriott, adept in strategic planning and financial oversight. Fostered team synergy and excelled in conflict resolution, enhancing customer loyalty and operational efficiency.
Overview
5
5
years of professional experience
Work History
Director of Regional Sales
Client Concierge Sales Management Group
05.2024 - Current
- Built relationships with key customers, partners, and vendors to drive business growth.
- Negotiated contracts with potential clients and suppliers to maximize profitability.
- Analyzed customer data to identify opportunities for increasing revenue in the region.
Task Force General Manager
Superior Hospitality Group
Allen Park, Michigan
09.2023 - 05.2024
- Established key performance indicators for tracking progress towards desired outcomes
- Created and maintained strong relationships with customers through effective problem solving techniques, leading to improved customer loyalty
- Reviewed financial statements, sales reports, and other performance data to measure productivity
- Created an environment of open communication between departments that improved collaboration among teams
- Coordinated and directed financial or budget activities to fund operations, maximize investments, or increase efficiency.
General Manager/Director of Sales
Springhill Suites by Marriott
Holland, Michigan
08.2019 - 09.2023
- Recruited team members to maintain adequate staffing levels
- Provided coaching and mentoring support for employees at all levels of the organization
- Used customer feedback for improving operations and building brand loyalty
- Managed profit goals against budget and prior year, keeping controllable costs within budget
- Developed strategies to improve operational efficiency, reduce costs and maximize profitability
- Reviewed financial statements, sales reports, and other performance data to measure productivity.
Skills
- Strategic Planning
- Budget Management
- Time Management
- Conflict Resolution
- Problem Solving
- Financial Oversight
- Sales Training
Timeline
Director of Regional Sales
Client Concierge Sales Management Group
05.2024 - Current
Task Force General Manager
Superior Hospitality Group
09.2023 - 05.2024
General Manager/Director of Sales
Springhill Suites by Marriott
08.2019 - 09.2023
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