Teresa Pool
Granbury,TX
Summary
Accomplished Practice Manager with a proven track record at Cosmetic Wellness Centers, Inc., where I spearheaded operations, enhancing workflow and staff efficiency. Expert in HIPAA compliance and policy development, I excel in strategic planning and team leadership, significantly improving practice management and patient satisfaction. My adeptness in electronic health records and motivational skills drive operational excellence and innovation.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Practice Manager
Cosmetic Wellness Centers,Inc
Granbury, TX
01.2015 - 02.2025
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
- Recruited, hired and trained new medical and facility staff.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Monitored compliance with HIPAA regulations concerning patient privacy rights.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Negotiated favorable terms on behalf of the practice when contracting with vendors or third party payers.
- Ordered supplies needed and kept tabs on inventory levels.
- Created and maintained electronic record management (EMR) systems to store data and develop reports.
- Motivated staff by offering direction and providing constructive feedback.
- Consulted with clinicians to develop business strategy.
- Created and implemented policies and procedures for effective practice management.
- Oversaw assistants, technicians, and office administrators, offering mentoring and coaching in tasks.
- Managed vendor relationships for supplies and services related to the practice.
- Communicated with patients with compassion while keeping medical information private.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Updated and maintained databases with current information.
- Explained policies, procedures and services to patients.
Medical Assistant
Cosmetic Wellness Centers,Inc.
Granbury , TX
05.2005 - 01.2015
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Provided assistance to medical staff in performing minor surgical procedures.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Administered injections, medications and treatments as directed by the physician.
- Responded to patient callbacks and phone-in prescription refill requests.
- Organized patient charts before each day's clinic sessions began.
- Changed dressings on wounds to prevent infection and check for healing.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Handled general office duties to support administrative staff during peak hours.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Scheduled appointments for patients via phone and in person.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Documented notes during patient visits.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Clyde A. Erwin
Asheville, NC06-1994
Skills
- Managing medical practices
- Policy and procedure development
- HIPAA and OSHA regulations
- Hiring medical personnel
- Workflow management
- Schedule management
- Practice management
- Employee operations
- Human resources
- Electronic health records
- Supplies ordering
- Managing files and records
- Performance metrics
Certification
- Licensed Laser Hair Removal Sr Technician
- X-ray -NCT
- Aesthetic injector
Timeline
Practice Manager
Cosmetic Wellness Centers,Inc
01.2015 - 02.2025
Medical Assistant
Cosmetic Wellness Centers,Inc.
05.2005 - 01.2015
High School Diploma -
Clyde A. Erwin
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