Teresa Pope
Smithfield,NC
Summary
Thank you for taking the time to review my resume! I am a dedicated, caring, enthusiastic and passionate team player with over 18 years experience in the following areas of medical and dentistry Practice Administration, Clinical; General, Urology, OBGYN,Oncology, Optometry, Orthopedics, Cosmetic, Restorative, Prosthodontics, Endodontics, Periodontics, Orthodontics, Pediatric, Oral and Maxillofacial Surgery. Patient care is my top priority above all else. I pride myself in the ability to calm fears, earn trust and even make the most anxious patients feel at ease while in my care. Talking to and getting to know my patients is one of my favorite things! I love helping others and having the ability to do that daily is very rewarding. Spirited Treatment Coordinator with talents in effectively communicating, managing production calendars and handling insurance policy concerns. Creative and personable with the capability of putting together simple presentations to assist patients in finding the best treatment and payment options. Outstanding phone and email etiquette.
Overview
24
24
years of professional experience
Work History
Treatment Coordinator - Practice Administrator
Carpenter Urology
06.2018 - 03.2024
- Hiring and training administrative staff, evaluating staff performance, scheduling staff for their work, establishing office policies and procedures, working with vendors to get needed equipment for the practice, excellent customer service skills, data management and organizational skills, experience delegating and supervising office tasks to staff, clerical training and experience, ability to communicate with people with various levels of medical knowledge in both written and verbal forms, diagnostic and problem-solving skills, computer software proficiency, emotional intelligence, greeting patients visiting the facility, answering any questions they may have and helping them fill out the required forms, answering phone calls, creating appointments, directing the calls as required and handling all queries, informing the Doctor, Nurse or other healthcare facilitators about impending appointments, maintaining a filing system for all patient documents and reports submitted, answering emails and other electronic messages as required, creating invoices and bills, processing insurance forms and managing vendors and contractors, managing inventory and placing orders as required, transcribing all notes and documents related to treatments, customer service skills and telephone etiquette, familiarity with medical terms and technology, understanding of law and ethics pertaining to medical practices, basic accounting and math skills, strong computer, data entry and office management skills, excellent verbal and written communication skills, empathy and compassion to give support to patients, attention to detail and problem-solving skills
Surgical Assistant - Practice Administrator
Wilmington General, Surgical, and Periodontal Dental Center
10.2015 - 06.2018
- Operating X-ray and 3D scanning equipment and developing radiographs for diagnostic purposes, performing administrative tasks such as appointment scheduling, charting, and filing, preparing and sterilizing surgical instruments, materials, and equipment in accordance with infection control and biohazard protocols, assisting the surgeon with all chairside procedures including operatory setup, anesthesia administration, and cleanup, preparing patients for surgery and monitoring vital signs during procedures, providing patients with information on oral health care, treatment plans, and postoperative outcomes, monitoring our stock of surgical supplies and medication and replenishing these, as needed, ensuring that instruments and equipment are effectively maintained, providing excellent patient care at all times, oral and maxillofacial surgery assistant certification, radiography certification, at least six months of dental assisting experience is preferred, sound knowledge of how to use surgical equipment, instruments, and materials, a good understanding of surgical techniques, chairside responsibilities, and health and safety protocols, an excellent understanding of dental records, charts, and documentation, great organizational and time management skills, excellent written and verbal communication skills
Practice Manager
Knightdale Family Medicine
09.2008 - 10.2013
- Hiring and training administrative staff, evaluating staff performance, scheduling staff for their work, establishing office policies and procedures, working with vendors to get needed equipment for the practice, excellent customer service skills, data management and organizational skills, experience delegating and supervising office tasks to staff, clerical training and experience, ability to communicate with people with various levels of medical knowledge in both written and verbal forms, diagnostic and problem-solving skills, computer software proficiency, emotional intelligence, greeting patients visiting the facility, answering any questions they may have and helping them fill out the required forms, answering phone calls, creating appointments, directing the calls as required and handling all queries, informing the Doctor, Nurse or other healthcare facilitators about impending appointments, maintaining a filing system for all patient documents and reports submitted, answering emails and other electronic messages as required, creating invoices and bills, processing insurance forms and managing vendors and contractors, managing inventory and placing orders as required, transcribing all notes and documents related to treatments, customer service skills and telephone etiquette, familiarity with medical terms and technology, understanding of law and ethics pertaining to medical practices, basic accounting and math skills, strong computer, data entry and office management skills, excellent verbal and written communication skills, empathy and compassion to give support to patients, attention to detail and problem-solving skills
Dental Assistant II
James Oldham, Dentistry
01.2000 - 09.2008
- Efficiently managed patient care, lab duties within a multi-specialty dental group, maintain patient charts and equipment, educate patients on postoperative and general oral healthcare, maintained a clean sterile environment optimizing patient safety and comfort, worked chairside assisting family dentist with specialized procedures, making patients feel as relaxed as possible and preparing them for treatment, gained experience in exposing and processing X-rays, fabricating crowns, pouring impression trimming models and assisting with extractions, impactions, fillings, implants, local anesthesia, suture placements/removals, and biopsies, complete consults with patients, CBCT scans, go over post-op instructions, call in prescriptions, order supplies, utilize WIN OMS/MAC Practice/Dentrix/Eaglesoft software systems, make sure schedule is filled daily and correct time is allotted for procedures, completing surgical consents, creating treatment plans, setting up for procedures, sterilization, assisting with procedures, monitoring and recording vitals and medications given, discharging patients, administering medications per Doctors instruction, taking x-rays, requesting referrals and x-rays from referring Dentists or Orthodontists, taking patients vitals and medical health history and requesting medical clearance if needed prior to scheduling procedures, going over treatment plans, handle emergency calls and appointments with calmness and urgency, clean and sterilize rooms after all procedures, complete detailed chart notes for each procedure day of procedure before leaving for the day
Education
Associate of Science - Dental Assisting
University of NC School Of Dentistry
Chapel Hill, NCBachelor of Science - Psychology
East Carolina University
Greenville, NC05.2015
Associate of Applied Business - Business Administration And Management
Johnston Community College
Smithfield, NC06.2009
Skills
- Appointment Scheduling
- Knowledge of dental insurance
- HIPAA Compliance
- Office Administration
- Financial Counseling
- Recordkeeping
- Insurance Verification
- Patient Care Coordination
- Treatment Planning
- Customer Service
- Verbal and written communication
- Patient Flow Management
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Treatment Coordinator - Practice Administrator
Carpenter Urology
06.2018 - 03.2024
Surgical Assistant - Practice Administrator
Wilmington General, Surgical, and Periodontal Dental Center
10.2015 - 06.2018
Practice Manager
Knightdale Family Medicine
09.2008 - 10.2013
Dental Assistant II
James Oldham, Dentistry
01.2000 - 09.2008
Associate of Science - Dental Assisting
University of NC School Of Dentistry
Bachelor of Science - Psychology
East Carolina University
Associate of Applied Business - Business Administration And Management
Johnston Community College
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