TERESA POPE

Resolve customer issues with the software in a timely manner while maintaining professionalism and creating rapport

• Delivered exceptional customer service through effective communication and problem resolution.
• Processed transactions accurately and efficiently using point-of-sale systems.
• Educated customers on casino services, promotions, and responsible gaming practices.
• Assisted in training new staff on customer service protocols and system operations.

• Licensed in Virginia, Tennessee, and Kentucky

• Nationally licensed Pharmacy Technician for over three years, responsible for filling all non controlled prescriptions in a timely manner while adhering to all patient safety guidelines and performing daily cleaning duties to provide a safe working environment.

• Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
• Kept vehicle serviced according to schedule, reducing mechanically-related downtime
• Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly.
• Responded to specific locations at designated times to handle customer reservations.
• Determined pickup assignments and shift schedule by checking in with dispatch service.
• Updated personal logs and business tracking documents accurately and according to schedule requirements.

• Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
• Delivered high level of service and support to each customer, paving way for future business opportunities.
• Addressed customer service inquiries quickly and accurately.
• Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
• Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
• Answered HUNDREDS of inbound calls per day and directed to designated individuals or departments.

• Assembled products from raw materials and completed inspections.
• Used established assembly instructions to complete jobs in efficient and accurate manner.
• Positioned and aligned components to complete accurate assembly work.
• Recognized and reported defective material and equipment.
• Planned and implemented well-organized assembly strategies to produce products conforming to design specifications.
• Inspected and tested final products to verify conformance to established tolerances.
• Supported quality assurance by visually inspecting items and removing defect parts.
• Collaborated in team-based environment to maintain line productivity and meet expected deadlines.
• Adhered to strict safety measures and procedures, including OSHA, enabling department to meet excellent safety rating.
• Properly stored hazardous materials to avoid injuries or contamination.

• Managed stock demands, employee shift schedules and opening and closing operations and adapted professionally to all unexpected changes.
• Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels.
• Compiled weekly monetary reports and records for store managers.
• Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
• Increased revenue by leveraging product promotion skills and knowledgeable sales strategies.
• Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.
• Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
• Delegated tasks to employees based upon individual strengths and experience in.

• Processed customer payments quickly and returned exact change and receipts.
• Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
• Welcomed customers, offering assistance to help find necessary store items.
• Wrapped items and bagged purchases properly to prevent merchandise breakage.

• Trained 25 new employees each quarter in procedures and policies in order to maximize team performance.
• Delivered high level of service and support to each customer, paving way for future business opportunities.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Answered 75+ inbound calls per day and directed to designated individuals or departments.
• Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
• Consulted with customers to determine best methods to resolve service and billing issues.

• Calibrated devices to optimize performance and maintain longevity of equipment.
• Recorded completed repairs, all further repairs required and parts to be ordered on service call ticket.
• Dismantled equipment to access, remove and replace defective parts to maintain operability.
• Consulted blueprints and repair manuals to complete high-quality repairs and restore optimal functionality.
• Diagnosed and repaired mechanical machinery issues.
• Inspected and maintained facilities to maximize cleanliness and support upkeep targets.