Teresa Porter
Sacramento,CA
Summary
Dynamic professional with over 7 years of diverse experience in customer service, childcare, behavioral management and educational settings, adept at enhancing operations and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Concession Stand Worker
Legends Hospitality
Sacramento, CA
03.2023 - 04.2024
- Exhibited high-quality customer service and rapid response times
- Ensured inventory accuracy and quality control in fast-paced settings
- Boosted team efficiency, ensuring top-notch service and meeting sales goals at high-volume events
Call Center Representative
Faneuil
Sacramento, CA
03.2021 - 03.2023
- Processed orders, forms, applications, and requests accurately and efficiently.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Maintained high levels of professionalism while interacting with customers via phone or email.
After School Teacher
RFCEC
Sacramento, CA
02.2020 - 02.2023
- Created individual learning plans for students with special needs.
- Served as an advocate for special education students within the school system.
- Collaborated with other educators and professionals to design instructional plans.
Behavior Technician
Behavioral Health Network Inc.
Sacramento, CA
03.2017 - 01.2020
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
- Engaged in professional development activities to stay abreast of current trends in the field of Applied Behavior Analysis.
Education
High school diploma -
John Muir Charter School
San Luis Obispo, CA07.2018
Skills
- Client Relationship Development
- Communication
- Cash handling
- Customer service
- Childcare
- Behavior Modification Techniques
- Applied Behavior Analysis
Timeline
Concession Stand Worker
Legends Hospitality
03.2023 - 04.2024
Call Center Representative
Faneuil
03.2021 - 03.2023
After School Teacher
RFCEC
02.2020 - 02.2023
Behavior Technician
Behavioral Health Network Inc.
03.2017 - 01.2020
High school diploma -
John Muir Charter School
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