Dynamic professional with over 7 years of diverse experience in customer service, childcare, behavioral management and educational settings, adept at enhancing operations and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Concession Stand Worker
Legends Hospitality
Sacramento, CA
2023.03 - 2024.04
Exhibited high-quality customer service and rapid response times
Ensured inventory accuracy and quality control in fast-paced settings
Boosted team efficiency, ensuring top-notch service and meeting sales goals at high-volume events
Call Center Representative
Faneuil
Sacramento, CA
2021.03 - 2023.03
Processed orders, forms, applications, and requests accurately and efficiently.
Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
Maintained high levels of professionalism while interacting with customers via phone or email.
After School Teacher
RFCEC
Sacramento, CA
2020.02 - 2023.02
Created individual learning plans for students with special needs.
Served as an advocate for special education students within the school system.
Collaborated with other educators and professionals to design instructional plans.
Behavior Technician
Behavioral Health Network Inc.
Sacramento, CA
2017.03 - 2020.01
Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
Engaged in professional development activities to stay abreast of current trends in the field of Applied Behavior Analysis.
Education
High school diploma -
John Muir Charter School
San Luis Obispo, CA
07.2018
Skills
Client Relationship Development
Communication
Cash handling
Customer service
Childcare
Behavior Modification Techniques
Applied Behavior Analysis
Timeline
Concession Stand Worker
Legends Hospitality
2023.03 - 2024.04
Call Center Representative
Faneuil
2021.03 - 2023.03
After School Teacher
RFCEC
2020.02 - 2023.02
Behavior Technician
Behavioral Health Network Inc.
2017.03 - 2020.01
High school diploma -
John Muir Charter School
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