Dynamic professional with over 7 years of diverse experience in customer service, childcare, behavioral management and educational settings, adept at enhancing operations and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Behavioral Technician
Amergis
09.2024 - Current
Implemented behavior intervention plans to support clients in achieving personal goals.
Monitored client progress through data collection and analysis, ensuring adherence to treatment plans.
Reduced problem behaviors by teaching clients appropriate coping strategies and replacement behaviors.
Provided one-on-one support and guidance for clients in various settings, promoting generalization of learned skills.
Concession Stand Worker
Legends Hospitality
03.2023 - 04.2024
Exhibited high-quality customer service and rapid response times
Ensured inventory accuracy and quality control in fast-paced settings
Boosted team efficiency, ensuring top-notch service and meeting sales goals at high-volume events
Call Center Representative
Faneuil
03.2023 - 07.2023
Implemented behavior intervention plans to support clients in achieving personal goals.
Monitored client progress through data collection and analysis, ensuring adherence to treatment plans.
Reduced problem behaviors by teaching clients appropriate coping strategies and replacement behaviors.
Provided one-on-one support and guidance for clients in various settings, promoting generalization of learned skills.
After School Teacher
RFCEC
07.2020 - 02.2023
Created individual learning plans for students with special needs.
Served as an advocate for special education students within the school system.
Collaborated with other educators and professionals to design instructional plans.
Behavior Technician
Behavioral Health Network Inc.
03.2017 - 01.2020
Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
Engaged in professional development activities to stay abreast of current trends in the field of Applied Behavior Analysis.