Teresa Potter

Developed Policies and Procedures to ensure Safety and Compliance with Regulations. Respond to customer inquiries and complaints to provide a positive outcome. Correspond to licensing questions and support following company policies by providing training when necessary.

• Improved compliance management by implementing streamlined processes and procedures.
• Developed risk mitigation strategies for effective regulatory compliance across the organization.
• Enhanced internal audit capabilities by creating comprehensive checklists and guidelines.
• Established a robust compliance framework, resulting in reduced instances of non-compliance issues.
• Spearheaded training initiatives to improve staff understanding of relevant laws, regulations, and best practices.
• Strengthened relationships with regulators through proactive communication and collaboration efforts.
• Collaborated with legal counsel to develop accurate interpretations of new or changing regulations.

• Complete accreditation and licensing activities for 100+ facilities in 12 states (Residential and Outpatient)
• On-site support during initial licensing inspections and accreditation surveys
• Lines of businesses include Substance Use Disorders, Eating Disorders and Mental Health Divisions
• Developed Policies and Procedures to ensure compliance with regulatory requirements and accreditation standards
• Provide “on-site” reviews twice annually at each facility
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.

• Complete accreditation and licensing activities for 60+ facilities in 10 states (Residential and Outpatient)
• On-site support during initial licensing inspections and accreditation surveys
• Lines of business include Substance Use Disorders, Eating Disorders and Mental Health Divisions
• Developed Policies and Procedures to ensure compliance with regulatory requirements and accreditation standards
• Determined quality department standards, practices, and procedures.
• Developed quality improvement plans, policies and operational guidelines.
• Evaluated the effectiveness of implemented quality improvement initiatives, adjusting strategies as necessary to ensure sustainable progress.
• Implemented robust root cause analysis methodologies to address recurring issues, minimizing future occurrences effectively.
• Tracked quality issues with external customers, suppliers, and internal plant operations.

• Supported Corporate Compliance Officer for large Behavioral Health company
• Supported accreditation and licensing activities as needed
• Provided On-site support during accreditation surveys
• Lines of business include Substance Use Disorders, Comprehensive Treatment Centers, and Eating Disorders Divisions
• Assisted with developing Policies and Procedures to ensure compliance with regulatory requirements and accreditation standards
• Monitored Quality Improvement Activities
• Provided Customer support using company Hotline

• Executive Assistant to President, Chief Operations Officer and Senior Vice President of Compliance
• Prepared quarterly reports and documents for Board Meetings
• Ensure compliance with county behavioral health contracts
• Assisted with developing Policies and Procedures to ensure compliance with regulatory requirements and accreditation standards
• Supported Academic Accreditation for residential youth facilities, to include on-site support

• Completed Human Resources activities such as interviewing, onboarding, and training new employees
• Ensure compliance with over 40 contracts with school districts and county contracts; Completed monthly billing for over 40 school districts
• Member of Senior Management Team
• Supervised front office, nursing and facility maintenance staff
• Managed office operations while scheduling appointments for department managers.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Delivered performance reviews, recommending additional training or advancements.