Teresa Poulos
Cincinnati,Ohio
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level retail position. Ready to help team achieve company goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Director of Dining Operations
Xavier University
05.2015 - 07.2023
- Established positive working relationships with employees through open communication channels, fostering a productive work environment.
- Improved overall dining experience by regularly updating and refining menu offerings based on customer feedback and preferences.
- Maintained a safe and clean dining environment through strict adherence to sanitation regulations and guidelines.
- Managed a team of culinary professionals for efficient service delivery, resulting in increased customer satisfaction.
- Organized staff schedules efficiently, balancing employee availability with peak business hours for optimal coverage during high-demand periods.
Retail Manager
Xavier University
03.2011 - 05.2015
- Increased employee retention through effective training programs and promoting a positive workplace culture.
- Hired, trained and directed 20-person team of dining services professionals.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Maintained exceptional standards of safety and sanitation in all areas.
- Implemented customer feedback systems to continuously improve the overall dining experience for patrons.
Catering Manager
Kroger/Chefs Choice
05.1998 - 11.2010
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Oversaw food preparation and monitored safety protocols.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Developed unique events and special promotions to drive sales.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Achieved increased client retention rates by providing exceptional customer service throughout the event planning process.
Education
Skills
- Employee Training and Development
- Team Building and Leadership
- Sanitation Standards
- Food Safety Compliance
- Customer Service
Certification
- Food safety manager certification
Timeline
Director of Dining Operations - Xavier University
05.2015 - 07.2023
Retail Manager - Xavier University
03.2011 - 05.2015
Catering Manager - Kroger/Chefs Choice
05.1998 - 11.2010
Cincinnati State Technical And Community College - ,
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