Teresa Powers
Atoka,TENNESSEE
Summary
Personable and dedicated Customer Service Representative/Technical support with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses
Overview
10
10
years of professional experience
Work History
Owner Services Advisor
Advanced Systems, Inc.
Memphis, TN
09.2023 - Current
- Set up and activated customer accounts.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong customer relationships to encourage repeat business.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Professional OTR Truck Driver
Self Employed Owner Operator
Atoka, Tn, TN
08.2019 - 08.2023
- Performed pre-trip inspections to ensure vehicle safety and compliance with DOT regulations.
- Maintained accurate logbooks of driving activities to ensure compliance with state and federal regulations.
- Delivered goods in a timely manner while adhering to all applicable laws and safety guidelines.
- Assisted in loading, unloading, securing, and staging of freight for transport.
- Inspected cargo before, during, and after delivery to ensure safe transport of goods.
- Adhered to established hours of service rules as defined by the Federal Motor Carrier Safety Administration.
Professional Truck Driver
Swift Transportation
Memphis, TN
07.2018 - 08.2019
- Performed pre-trip inspections to ensure vehicle safety and compliance with DOT regulations.
- Maintained accurate logbooks of driving activities to ensure compliance with state and federal regulations.
- Followed company policies regarding the proper care and use of equipment and materials provided by the employer.
- Provided customer service in accordance with company standards when interacting with customers at pick up or delivery locations.
- Stayed current on changing traffic patterns, road closures, construction zones. that may affect route selection decisions.
- Participated in regular safety meetings conducted by employers or law enforcement agencies to remain informed about changes in transportation laws and regulations.
- Completed necessary paperwork such as bills of lading, manifests, shipping orders. accurately and promptly upon delivery completion.
Technical Support Representative
Apple
Cupertino, CA
03.2015 - 05.2019
- Support customers using iOS, Mac operating systems and Creatives media applications including: Voiceover, Dictation, ZZoom, Taptic touch, Switch Control, Sticky keys, Hearing Aid support.
- Assist advisors and their customers in a professional, enriching manner with strong attention to detail.
- Demonstrate personal ownership to customers' issues and follow through to resolution.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Maintained positive working relationship with fellow staff and management.
- Answered user inquiries to resolve computer software or hardware operation problems.
Customer Service Representative Trainer
Support.com
Redwood City, CA
04.2014 - 05.2015
- Responsible for groups of up to 40 students within a hands-on training environment for fast paced global communications company.
- Access key performance areas for each individual via written and verbal communication systems.
- Identify developing trends on an individual and group level creating action plans appropriate to each unique situation.
- Conducted regular performance evaluations of customer service representatives to identify areas of improvement.
- Provided feedback and guidance to customer service representatives in order to enhance their skillsets and knowledge base.
- Maintained up-to-date records of all employee training activities for future reference purposes.
- Ensured that new hires receive adequate orientation regarding company culture and processes prior to beginning work duties.
Education
Associate of Arts - Computer Science
Northeast State Community College
Blountville, TN05.2013
Associate of Science - Communication Studies
Northeast State Community College
Blountville, TN05.2013
Skills
- Positive and Professional
- Staff Training
- Critical Thinking
- Conflict Mediation
- Technical Troubleshooting
- Customer Service
- Complaint Resolution
- Call Center Operations
- Work Order Management
- Technical Knowledge
- Appointment Scheduling
- Customer Satisfaction
- Warranty Processing
- Building Relationships
Timeline
Owner Services Advisor
Advanced Systems, Inc.
09.2023 - Current
Professional OTR Truck Driver
Self Employed Owner Operator
08.2019 - 08.2023
Professional Truck Driver
Swift Transportation
07.2018 - 08.2019
Technical Support Representative
Apple
03.2015 - 05.2019
Customer Service Representative Trainer
Support.com
04.2014 - 05.2015
Associate of Arts - Computer Science
Northeast State Community College
Associate of Science - Communication Studies
Northeast State Community College
Similar Profiles
Julio SernaJulio Serna
Assistant at Advanced Systems, Inc.Assistant at Advanced Systems, Inc.
Gino Brian ArronteGino Brian Arronte
Sprinkler Fitter at Advanced Systems, Inc.Sprinkler Fitter at Advanced Systems, Inc.
Bishwash SapkotaBishwash Sapkota
Commissioning/Operation Engineer at Walmart Advanced Systems & Robotics (Contract through Apex Systems LLC)Commissioning/Operation Engineer at Walmart Advanced Systems & Robotics (Contract through Apex Systems LLC)