Teresa Pudelski
Anaheim,CA
Summary
Customer service professional with excellent engagement skills to enhance customer and Team experience. Known for reliability, adaptability, and collaborative approach in achieving team goals. Proficient in navigating various customer service platforms and maintaining positive attitude under pressure.
Overview
23
23
years of professional experience
Work History
Sales Support Administrator
Pioneer Circuits, Inc.
05.2017 - 09.2024
- Provide specified support to the sales department
- Update sales promotion calendars and spreadsheets
- Compile monthly sales reports
- Schedule account meetings with detailed note-taking
- Assist with order processing and tracking
- Investigate order status, deliveries, and client surveys
- Answer client questions/ productively resolve issues
- Assisted with Yearly AS9100: 2015 Audits
Customer Service / Retail Sales
Southern California Motorcycles
06.2012 - 11.2013
- Engaged with customers to better uncover individual needs and recommended complementary purchases to customers, increasing revenue
- Managed efficient cash register operations
- National and International Internet Sales
- Inventory control and maintenance
- Conducted product demonstrations and education to highlight features and redirect objections to positive aspects
- Assisted with special events and planing
Customer Account Manager
Absolute Technologies, Inc.
06.2007 - 10.2011
- Customer relations for national and international locations
- Maintained client files with sales contracts, records of client interactions and pertinent customer information
- Collaborated with cross-functional teams to develop strategic plans for improving overall customer experience
- Document control processing and scheduled product delivery
- Processed materials return authorizations, credit and debit memos
- Read customer drawings / blueprints for specifications
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and follow-up
Senior Funder II
Argent Mortgage Co., LLC
03.2002 - 05.2007
- Enhanced loan processing efficiency by streamlining funding procedures in accordance with State and Industry guidelines
- Expedited loan approval process by serving as a liaison between underwriting department and clients to gather necessary documentation quickly
- Streamlined communication channels between departments, improving workflow efficiency during the funding process. Coordinated closely with clients to facilitate smooth transfer of funds at closing settlements
- Increased customer satisfaction by promptly addressing and resolving any funding-related issues or concerns
- Mentored junior staff members on best practices within mortgage industry norms leading towards increased productivity and performance
- Loan resolution. Conducted regular audits of completed loan files to ensure accuracy and adherence to established guidelines
- 2004 and 2005 Employee of the year
Education
Associate's Degree - Psychology
Irvine Valley College
Irvine, CASkills
- Effective Communicator
- Management Skills
- Detail Oriented
- Proactive Solutionist
- Word, Excel, Lotus Notes, Teams, ERP software program
- Type 75 wpm with accuracy
Timeline
Sales Support Administrator
Pioneer Circuits, Inc.
05.2017 - 09.2024
Customer Service / Retail Sales
Southern California Motorcycles
06.2012 - 11.2013
Customer Account Manager
Absolute Technologies, Inc.
06.2007 - 10.2011
Senior Funder II
Argent Mortgage Co., LLC
03.2002 - 05.2007
Associate's Degree - Psychology
Irvine Valley College
Similar Profiles
Moises ReynosoMoises Reynoso
Engineer at Pioneer CircuitsEngineer at Pioneer Circuits
Apoorva TaragiApoorva Taragi
Customer Service Administrator at Jabil Circuits India Pvt LtdCustomer Service Administrator at Jabil Circuits India Pvt Ltd
Yuewu LiuYuewu Liu
Purchasing Manager at Shennan Circuits Co.,LtdPurchasing Manager at Shennan Circuits Co.,Ltd