Teresa Pulido
Newhall,CA
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
8
8
years of professional experience
Work History
Sales Associate
Nordstrom Rack
Porter Ranch, CA
12.2019 - Current
- Learned roles of other departments.
- Assisted customers with product selection, sizing and styling.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Suggested ideas for improving store operations and increasing profits.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Trained new team members in cash register operation, stock procedures and customer services.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Assisted with unloading trucks when necessary.
Invoice Clerk
Calscape Landscaping
Newhall, CA
01.2019 - Current
- Created new customer accounts in accounting software system according to established procedures.
- Analyzed customer accounts to ensure timely payment of invoices.
- Maintained accurate records of all invoices, payments, credits, and other transactions.
- Processed and sent invoices, adjustments to customers.
Shift Manager/Key Holder
Sharky's Woodfired Mexican Grill
Valencia, CA
01.2018 - Current
- Shift Manager of Front of House.
- Assisted in leading and motivating a team of 8+ employees to ensure excellent customer service.
- Ensured proper opening and closing procedures were followed daily.
- Handled Expo, making sure food is accurate and not passed ticket times.
- Scheduled personnel shifts based on business needs while ensuring adequate coverage at all times.
- Handled cash at the start and end of my shift, making sure there was no loss.
- Opened and closed store in absence of senior managers.
- Provided training on store policies, procedures, and standards to new hires and existing staff.
Cashier
Maria's Italian Deli
Newhall, CA
04.2016 - 01.2018
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Accepted cash and credit card payments, issued receipts and provided change.
- Verified customer age requirement for alcohol or tobacco purchases.
- Running expo while making sure tickets are accurate.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Help bussing tables during slow business hours.
Education
High School Diploma -
Jereann Bowman High School
Santa Clarita, CA05-2014
Some College (No Degree) - Business Administration
College of The Canyons
Valencia, CASkills
- Bilingual
- Quickbooks
- Cash Handling
- Shift Manager Experience
- Retail loss prevention
- Time Management
- Problem-Solving
- Teamwork and Collaboration
Accomplishments
- Employee of the Month at the Sharky's for Number one in sales and the second for Outstanding relations with guests
Timeline
Sales Associate
Nordstrom Rack
12.2019 - Current
Invoice Clerk
Calscape Landscaping
01.2019 - Current
Shift Manager/Key Holder
Sharky's Woodfired Mexican Grill
01.2018 - Current
Cashier
Maria's Italian Deli
04.2016 - 01.2018
High School Diploma -
Jereann Bowman High School
Some College (No Degree) - Business Administration
College of The Canyons