Summary
Overview
Work History
Education
Skills
Timeline
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TERESA RAMIREZ

San Antonio

Summary

Skilled Engagement Specialist with background in client relationship management and strategic planning. Strengths include innovative problem-solving, project management, and adept communication skills. Known for driving customer satisfaction through tailored engagement strategies while fostering cross-functional collaboration to ensure desired objectives are met.

Overview

21
21
years of professional experience

Work History

Engagement Specialist

LHH
San Antonio
12.2024 - Current
  • Facilitated customer engagement through targeted outreach initiatives and communication strategies.
  • Identifying and qualifying new leads through outbound calls, networking, and other outreach methods.
  • Presenting LHH's services and solutions to potential clients, and closing deals.
  • Utilizing CRM tools to track sales activity and performance.
  • Working with team members to refine strategies and achieve sales goals.

Recruiting Ambassador

One Touch Direct
San Antonio
09.2022 - 11.2024
  • Oversee the full cycle recruitment process for various positions within the organization, ensuring a smooth and efficient hiring experience.
  • Develop, implement, and refine recruiting strategies to attract and retain top talent across all levels.
  • Lead a team of recruiters, providing mentorship and guidance to ensure recruitment goals are met.
  • Work closely with hiring managers to understand their staffing needs and provide strategic consultation on talent acquisition.
  • Conduct interviews and assessments, evaluating candidates based on qualifications, experience, and cultural fit.
  • Utilize applicant tracking systems (ATS) and analytics to track hiring metrics and provide insights into the recruitment process.
  • Stay updated on industry trends, labor market conditions, and best practices in talent acquisition to continuously improve recruitment strategies.
  • Foster relationships with external partners, job boards, and community organizations to build a strong talent pipeline.

Branch Manager

Generations Federal Credit Union
San Antonio
01.2014 - 01.2021
  • Safeguarded account holders and assets through effective data management and data security planning.
  • Controlled business risk by proactively assessing conditions and implementing mitigation strategies.
  • Boosted and maintained staff morale, conducting daily huddles to communicate goals, strategies, and new initiatives.
  • Offsite visits to acquire new business leads in lending by establishing Non-Franchised dealer relationships.
  • Facilitate weekly leader sales calls, Day 1 of account training, Saturday branch huddles.
  • Held accountable for Employee growth and development to include bi-weekly 1x1's and the delivery of monthly and annual evaluations.

Teller Operations Manager

Bank of America
San Antonio
10.2004 - 11.2013
  • Recruited, and trained teller personnel and managed performance evaluations.
  • Planned and directed workflow for front line staff and personal bankers.
  • Oversaw application processes for lines of credit and contributed to approval or denial decisions.
  • Vault teller, maintained and monitored cash flow for Lobby and 2 drive thrus.
  • Facilitated monthly meetings for all branch staff.
  • Performed monthly audits on teller cash boxes, ATM's and Cash dispensers.

Education

Leadership Program -

City South Leadership Academy
San Antonio, Texas
06.2020

Leadership Course -

Northwest Vista
San Antonio, Texas
05.2016

GED -

Highlands High School
San Antonio, Texas
06.1995

Skills

  • Staffing optimization
  • Risk mitigation
  • Business planning
  • Diversity & Inclusion
  • Behavior Interviewing
  • Financial oversight
  • Policy formulation
  • Information management
  • Succession Planning
  • Talent Assessment & Acquisition
  • Customer engagement
  • Lead generation
  • CRM utilization

Timeline

Engagement Specialist

LHH
12.2024 - Current

Recruiting Ambassador

One Touch Direct
09.2022 - 11.2024

Branch Manager

Generations Federal Credit Union
01.2014 - 01.2021

Teller Operations Manager

Bank of America
10.2004 - 11.2013

Leadership Program -

City South Leadership Academy

Leadership Course -

Northwest Vista

GED -

Highlands High School

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