Summary
Overview
Work History
Education
Skills
Timeline
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Teresa Reed-Powell

McDermott,OH

Summary

Conscientious professional with extensive experience advocating for social and economic well-being of individuals. Skilled at providing guidance, support and assistance. Strong communication and management skills committed to service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated candidate eager to leverage knowledge in aging and at-risk populations. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.

Overview

21
21
years of professional experience

Work History

Director of Community Services

Area Agency On Aging, District 7
08.2022 - Current
  • Plan, directs, and coordinates programs in the Department of Community Services including budgeting, hiring staff, developing policies and/or program rules and regulations, and evaluating benefits or effectiveness of the programs.
  • Identify risk areas within the Community Services Department and make recommendations to reduce or eliminate risks.
  • Oversees completion of the federally mandatory bidding process for Older Americans Act funds, the Preferred Provider process for the Care Coordination Program or any non-Medicaid program requiring acquisition of service providers; oversight of the federally required client registry program as required for all non-Medicaid Waiver programs.
  • Coordinates completion of the AAA7 four-year Strategic Plan and yearly Operational Plan development and implementation.
  • Develop and monitor program budgets in cooperation with AAA Fiscal Department and Executive Director, and other members of the executive management team when appropriate.
  • Monitor and review activities in all community service programs such as documentation, adherence to policy and procedure, adherence to state and federal rules and regulations, effective use of resources, maintenance of fidelity in evidenced-based programs, and overall performance of all programs.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Monitored program performance and outcomes for successful delivery of services.
  • Participated in community events to promote services and engage with public.
  • Partnered with local organizations to expand access to social and community services.
  • Assessed community needs and identified resources for social and community service programs.
  • Established and maintained relationships with key stakeholders.
  • Implemented strategies to increase public awareness of social and community service programs.
  • Analyzed trends and data to inform decision-making and program development.
  • Advocated for social and community service programs to increase awareness and funding.
  • Hold monthly team meetings to inform team members on agency updates, program updates and expectations.
  • Established open and professional relationships with team members.

Supervisor of Specialized Recovery Services

Area Agency On Aging, District 7
06.2019 - 08.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with agency and CareSource policies, objectives, and audit goals.
  • Achieved results by working with staff to meet established targets for audits and billing.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Completed monthly billing and ensured payment of services rendered.
  • Held monthly team meetings to inform team members on agency updates and communicated KPIs as outlined by CareSource and AAA7.
  • Established open and professional relationships with team members.

PASSPORT Team Leader

Area Agency On Aging, District 7
02.2017 - 06.2019
  • Monitored team performance and provided constructive feedback to maintain quality standards.
  • Supervised team members to confirm compliance with policies and quality requirements.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Developed templates for documentation requirements
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Conducted training and mentored team members to promote accuracy and commitment to person centered service.
  • Evaluated necessity of request to use PASSPORT funds and ensure set protocols were followed.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

PASSPORT Care Manager/Assessor

Area Agency On Aging, District 7
09.2004 - 02.2017
  • Maintained PASSPORT caseload and contact compliance
  • Responded to emergency situations and provided support to promote client safety and wellbeing.
  • Communicated with healthcare providers to facilitate continuity of care.
  • Maintained detailed records in compliance with agency standards and regulations.
  • Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
  • Participated in team meetings and trainings to stay updated on best practices.
  • Participated in multiple agency committees to develop best practices and lean processes.
  • Educated clients and families on community resources, care options and health care services.
  • Consulted with supervisor to assess difficult cases and plan strategies.
  • Assessed clients, evaluated eligibility, and developed plans to meet needs.
  • Developed and implemented individualized care plans and coordinated necessary services to ensure quality care and choice for clients.
  • Arranged transportation and documented details of discharge transition plans.
  • Mentored and trained multiple staff in PASSPORT care management.
  • Used leadership skills to be a liaison between staff and management to express concerns or questions

Mental Health Case Manager

Shawnee Mental Health Center
01.2003 - 09.2004
  • Conducted assessments to determine individual needs and developed personalized care plan to address stated objectives.
  • Recorded patient progress and treatment recommendations to be shared with medical providers, psychiatric consultants and other treating providers.
  • Applied evidence-based techniques such as behavioral activation, problem-solving treatment and motivational interviewing to support behavioral interventions.
  • Observed and monitored client behavior and responses to treatment.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

Bachelor of Science - Psychology

Wilmington College
Wilmington, OH
12.2002

Bachelor of Arts - Social Work

Wilmington College
Wilmington, OH
12.2002

Skills

  • Written and Verbal Communication
  • Knowledgeable, committed, and dedicated to the vision and mission
  • Strong advocacy
  • Exemplary leadership
  • Teamwork
  • Strategic Planning
  • Performance Management
  • Staff Development
  • Holistic Perspective
  • Time Management, organized, and problem-solving
  • Self-awareness
  • Ability to handle multiple tasks

Timeline

Director of Community Services

Area Agency On Aging, District 7
08.2022 - Current

Supervisor of Specialized Recovery Services

Area Agency On Aging, District 7
06.2019 - 08.2022

PASSPORT Team Leader

Area Agency On Aging, District 7
02.2017 - 06.2019

PASSPORT Care Manager/Assessor

Area Agency On Aging, District 7
09.2004 - 02.2017

Mental Health Case Manager

Shawnee Mental Health Center
01.2003 - 09.2004

Bachelor of Science - Psychology

Wilmington College

Bachelor of Arts - Social Work

Wilmington College

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Teresa Reed-Powell