Teresa Renee Cox
Bella Vista
Summary
I am seeking an opportunity where I can apply my experience and skills to contribute to the company's long-term success. I am not just searching for a job—I want to find a workplace where I can build a lasting, dedicated career.
A hospitality professional prepared for leadership roles in housekeeping management. Proven track record of enhancing guest satisfaction and operational efficiency. Reliable team collaborator with focus on achieving results and adapting to changing requirements. Skilled in staff training, inventory management, and quality control.
Overview
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Work History
Executive Housekeeper
Coury Hospitality
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Collaborated with hotel management to address guest concerns, improving overall guest experience and retention rates.
- Reduced staff turnover by creating an inclusive work environment that fostered teamwork and open communication among employees.
Housekeeping Manager
Four Points
- Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
- Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Communicated repair needs to maintenance staff.
Motel Manager for 3 properties
Motel 62
- Managed daily operations for better customer service and increased revenue.
- Conducted regular property inspections to address maintenance issues promptly, maintaining a well-kept appearance for the motel.
- Increased repeat business through excellent customer service and targeted marketing efforts.
- Continuously researched market trends and competitors'' offerings to stay ahead in the industry and maintain a competitive edge.
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
Maintenance, Rooms, Property Mgr.
Value Place
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
Store Manager
Dollar General
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Produce Manager, Asst. Grocery Mgr.
Harps Food Store
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Implemented effective merchandising techniques, leading to increased visibility of seasonal items and specialty products.
- Collaborated with suppliers to ensure timely deliveries, maintaining a well-stocked produce section.
Education
High School Diploma -
Siloam Springs High School
Siloam Springs, ARSkills
Supply ordering
Employee training
Customer service expertise
Project scheduling
Financial oversight
Effective task delegation
Team leadership skills
Performance assessments
Leading team initiatives
Supplier relationship management
OSHA compliance knowledge
Residential cleaning
Preventive maintenance planning
Timeline
Executive Housekeeper
Coury Hospitality
Housekeeping Manager
Four Points
Motel Manager for 3 properties
Motel 62
Maintenance, Rooms, Property Mgr.
Value Place
Store Manager
Dollar General
Produce Manager, Asst. Grocery Mgr.
Harps Food Store
High School Diploma -
Siloam Springs High School