Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Teresa Rhoades

Cameron,MO

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Alorica
St. Joseph, MO
11.2021 - 01.2022
  • Answered constant flow of customer calls with minimal wait times.
  • Cultivated customer loyalty, promoted repeat business and improved sales

None

Went With Husband On SEMI Tractor Trailer
Albany, MO
08.2019 - 12.2021

Went with Husband on Semi, so didn't work at this time other than helping him secure load's, and loading trailer.

CMT

Assisted Living Facility
Albany, MO
08.2018 - 11.2018
  • Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
  • Unpacked, sorted, counted and labeled all incoming medications to keep optimum inventory levels.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

CMT/CNA

MO Veterans Home
Cameron, MO
04.2017 - 08.2018
  • Turned and repositioned patients to prevent bedsores.
  • Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
  • Facilitated personal hygiene management, feeding and ambulation.

CNA/Advanced CMA

St. Mary's Manor
St. Mary's , KS
04.2016 - 04.2017
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.

Customer Service PC1

TriWest Healthcare Alliance
Kansas City, MO
08.2015 - 02.2016
  • Learned duties for various positions and provided backup at key times.

CMT/CNA

CameronMissouri Veterans Home
10.2013 - 08.2015
  • Work well with peers
  • Omputer skill
  • Eople Skills
  • Ependable, Medication pass for 50 veterans daily
  • Patient care, answer phone calls from family members and pharmacy
  • Call pharmacy when need mediations ordered or problems
  • Work on computer to enter medication pass (EMAR)
  • Help the nurse when she needs assistant
  • Fax medication orders
  • Making sure our Veterans needs are being met.
  • Maintained best-in-class standards for individualized care in 200-bed unit by continuously checking in with patients and families and quickly providing care.

CNA/CMT

St. JosephAbbeyWoods Nursing and Rehab
07.2012 - 10.2013
  • Medication pass and patient care.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

CNA

St. Joseph , MOInterserve Home Health
04.2006 - 07.2012
  • Patient Care (bathing, dressing, etc), Cooking, Run errands for the patient (grocery store, bank, etc) laundry.

Education

Associates Of Arts Degree - Health Care Administration/Medial

University of Phoenix, Online
Phoenix, Arizona
10.2010

State of Missouri -

Insulin Administration
Bethany, MO
08.1997

Certified Medication Tech -

Bethany VO-Tech
Bethany, MO
05.1985

GED -

Missouri Western State University
Saint Joseph, MO
08.1984

Certified Nursing Assistant, State of Missouri Detailed-orientated Quick Learner -

Bethany VoTech
Bethany, MO
05.1984

Skills

  • Calm and Professional Under Pressure
  • Customer Account Management
  • Customer Retention Strategies
  • Upbeat and Positive Personality

Certification

1997 MO, USAMissouri Residential Care Certification: Insulin Learned to properly give insulin to a person and met requirements to be certified through the Missouri Division of Aging. 1995 Bethany, MO, USABethany Vo-Tech CMT: Certicied Medication Technician Learn different medications and their routes to pass and side effects. Studied the required course to pass medication in the State of Missouri. 1994 Bethany, MO, USABethany Vo-Tech CNA: Certified Nurses Aide Learned proper way to do patient care. Was certified through the State of Missouri when all requirements were met.

Timeline

Customer Service Representative

Alorica
11.2021 - 01.2022

None

Went With Husband On SEMI Tractor Trailer
08.2019 - 12.2021

CMT

Assisted Living Facility
08.2018 - 11.2018

CMT/CNA

MO Veterans Home
04.2017 - 08.2018

CNA/Advanced CMA

St. Mary's Manor
04.2016 - 04.2017

Customer Service PC1

TriWest Healthcare Alliance
08.2015 - 02.2016

CMT/CNA

CameronMissouri Veterans Home
10.2013 - 08.2015

CNA/CMT

St. JosephAbbeyWoods Nursing and Rehab
07.2012 - 10.2013

CNA

St. Joseph , MOInterserve Home Health
04.2006 - 07.2012

Associates Of Arts Degree - Health Care Administration/Medial

University of Phoenix, Online

State of Missouri -

Insulin Administration

Certified Medication Tech -

Bethany VO-Tech

GED -

Missouri Western State University

Certified Nursing Assistant, State of Missouri Detailed-orientated Quick Learner -

Bethany VoTech
Teresa Rhoades