Summary
Overview
Work History
Education
Skills
Timeline
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Teresa Ricalday

Portland,OR

Summary

Proven hospitality professional with a track record of enhancing guest satisfaction at Quality Inn through exceptional service and problem-solving skills. Skilled in cash handling and guest relations, consistently improving customer loyalty. Excelled in a fast-paced environment, fostering positive guest experiences and streamlining operations for efficiency.

Overview

4
4
years of professional experience

Work History

Front Desk Agent

Quality Inn
01.2023 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Assistant Manager

Smoker Friendly 76 Gas Station
03.2020 - 01.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Education

Associate of Arts - Business

Long Beach City College
Long Beach, CA
04.1986

Skills

  • Customer Service
  • Guest Services
  • Problem-solving skills
  • Cash Handling
  • Guest accommodations
  • Hospitality service expertise
  • Guest Relations
  • Credit and cash payments
  • Time Management
  • Hospitality services

Timeline

Front Desk Agent

Quality Inn
01.2023 - Current

Assistant Manager

Smoker Friendly 76 Gas Station
03.2020 - 01.2023

Associate of Arts - Business

Long Beach City College

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Teresa Ricalday