Teresa Rich-Gollnick
Cassopolis,Michigan
Summary
A highly successful manager with extensive experience including buying, budgeting, inventory management, staffing and supervising. A proven track record of driving business forward while maintaining excellent customer service skills. Consistently improving efficiency while maximizing profits and minimizing costs. Looking for a challenging opportunity in an accounts payable in a business setting.
Overview
27
27
years of professional experience
Work History
Bookstore/Mailroom Manager
Bethel University
Mishawaka, Indiana
01.2014 - 01.2024
- Recruit, hire, train, and manage staff, prepare work schedules and assign specific duties
- Manage daily operations of store and mailroom
- Order and maintain a good supply of new and popular merchandise
- Supervise campus store activities by coordinating, implementing, administering and evaluating operations and workflow ensuring consistent levels of service in assigned campus store
- Accountable for monies collected from business transactions including balancing receipts and preparing cash deposits
- Monitors expenses to ensure compliance with fiscal budget
- Works in collaboration with internal and external clients to fulfill bookstore mission
- Acts as front-line person for communicating and enforcing bookstore policy
- Responsible for fulfillment of web orders and responding to customer service issues
- Participates in a variety of meetings, committees, and/or other related campus groups to communicate information regarding services and/or other pertinent information as appropriate
- Responsible to conduct and oversee store inventory in compliance with policy and auditor recommendations
- Accomplishments-
- Drove top line sales growth by 10% within first 6 months by tailoring product mix to customer segments and creating promotional campaigns
- Conducted weekly analysis of sales trends to understand customer purchasing behavior and determine product exit/ enhancement strategies
- Managed brand email marketing initiatives including seasonal email campaigns and Facebook promotions
- Improved business processes
- Initiated successful annual inventory process, streamlined point-of-sale data and management systems
- Manage textbook operations, which includes adoption collection, ordering, customer service, returns, and buy-back Implemented incentive program for new purchases to strategically reach daily, weekly, monthly and quarterly goals
- Expanded the bookstore inventory of logo merchandise, introducing trendy college brands and creating a successful line of value priced clothing
- Provided outstanding customer service by interfacing with college faculty, staff and students such as quickly and efficiently resolving any problems with book orders ensuring good campus relations.
Manager of Bookstore Operations
Southwestern Michigan College
Dowagiac, Michigan
03.1997 - 10.2013
- Responsible for hiring, training and daily managing of staff of up to thirteen staff members
- Developed, researched, and implemented marketing strategies
- Responsible for buying and designing new merchandise to help increase sales
- Set and maintained annual budget
- Managed textbook operations, which includes adoption collection, ordering, customer service, returns, and buy-back
- Managed Computer Repair service
- Responsible for fiscal year inventory
- Participated in loss prevention activities to include research and investigation of problematic issues and fraud
- Viewed online camera feeds and worked cooperatively with campus Public Safety to determine if loss or fraud has occurred
- Accomplishments-
- Crafted influential, innovative and effective social media content and strategies
- Increased annual sales by 20% three consecutive years
- Developed new promotional ideas such as the Wheel of Fabulous Prizes
- Started a book rental program
- Introduced stylish college brands and created a successful line of value priced clothing while adding name brand products
- Worked closely with Faculty to ensure required instructional supplies were available in the bookstore for students to purchase
- Assisted in start-up and management of a computer repair service in the bookstore
- Actively found ways to lower cost of textbooks for students.
Education
Bachelor’s - Organizational Management
Bethel College
Mishawaka, IN05.2000
Associate - Applied Science
Southwestern Michigan College
Dowagiac, MI05.1997
Skills
- Problem Resolution
- Problem-Solving
- Written Communication
- Project Planning
- Microsoft Office
- Customer Service
- Analytical and Critical Thinking
- Verbal Communication
- Clerical Support
- Friendly, Positive Attitude
- Multitasking
- Customer Relations
- Multitasking Abilities
- Remote Office Availability
- Data Entry
Timeline
Bookstore/Mailroom Manager
Bethel University
01.2014 - 01.2024
Manager of Bookstore Operations
Southwestern Michigan College
03.1997 - 10.2013
Bachelor’s - Organizational Management
Bethel College
Associate - Applied Science
Southwestern Michigan College
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