Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Teresa Richardson

Teresa Richardson

costumer service
Milwaukie,OR

Summary

Dynamic professional with a strong work ethic and proven problem-solving skills, honed at Macy's Department Store. Adept at conflict resolution and critical thinking, I consistently enhanced customer satisfaction and team productivity. Recognized for training new employees and implementing effective solutions, I thrive in fast-paced environments while maintaining attention to detail.

Overview

30
30
years of professional experience

Work History

Handi Movers

Anthony Butterfeild
02.2022 - Current
  • Maintained a clean and organized workspace, ensuring compliance with safety regulations and reducing accidents.
  • Assisted in training new employees, sharing knowledge of best practices and company procedures.
  • Demonstrated versatility by quickly learning new tasks as required, increasing value within the team.
  • Used hand tools skillfully to complete tasks accurately and efficiently, minimizing material waste and rework.
  • Improved team productivity by effectively communicating with coworkers and supervisors on project requirements.
  • Maintained open lines of communication with colleagues, enabling smooth collaboration and timely completion of projects.
  • Fostered a positive working environment by consistently demonstrating professionalism, respect, and collaboration with team members.
  • Consistently met or exceeded daily production quotas through diligent work ethic and attention to detail.

Macy's Department Store

Macy's
07.2008 - 02.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.

Subway Sandwiches

Bonnie Tayler
06.1995 - 07.2007
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Education

Nursing Degree CNA - Nursing Practice

Northwest Reginal Training
Washington
03-2012

No Degree - Early Childhood Education

Clackamas Community College
Oregon City, OR
05-1993

High School Diploma -

Charles A Sprague
Salem, OR
06-1991

Skills

  • Problem-solving
  • Conflict resolution
  • Critical thinking
  • Call center experience
  • Incoming call management
  • Customer needs assessment
  • Phone etiquette

Accomplishments

  • Brought about [Result] through [Action].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Collaborated with team of [Number] in the development of [Project name].

Languages

English
Native or Bilingual

Timeline

Handi Movers

Anthony Butterfeild
02.2022 - Current

Macy's Department Store

Macy's
07.2008 - 02.2019

Subway Sandwiches

Bonnie Tayler
06.1995 - 07.2007

Nursing Degree CNA - Nursing Practice

Northwest Reginal Training

No Degree - Early Childhood Education

Clackamas Community College

High School Diploma -

Charles A Sprague

Similar Profiles

CREATE PROFILE