Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teresa Richmond

Colorado Springs,CO

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

11
11
years of professional experience

Work History

Package Center Supervisor

United Parcel Service
08.2022 - 05.2024
  • Received and stored packages for delivery while maintaining accurate inventory records of incoming packages and outgoing shipments to prevent any loss during transit.
  • Demonstrated proficiency in manual handling of packages during processing.
  • Supported customers by resolving issues related to shipping and delivery statuses.
  • Supervised car wash attendants ensuring smooth operations and high-quality customer service.
  • Cultivated productive working partnerships with staff members, superiors, and clientele.
  • Monitored employee compliance with safety policies and procedures to guarantee adherence to all departmental, station, corporate,and local government regulations. Effectively utilized departmental resources for optimal output, quality,and operational efficiency.
  • Created supportive work setting that prioritized teamwork, open communication channels, inter-departmental partnerships, and ongoing enhancements.
  • Supported continuing professional growth of department personnel through implementation of individual development plans.
  • Conducts regular evaluations of department employees' performance and offers proactive coaching for their continued development.

Head Cashier

Sprouts Farmers Market
01.2022 - 07.2022
  • Assisted customers by answering questions and fulfilling requests.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Reconciled daily totals to maintain balanced and compliant ledgers.
  • Monitored self-checkout systems and provided help in resolving complex problems.

Remote Multi-Product Agent

Progressive Insurance
10.2017 - 03.2021
  • Managed entire sales cycle for complex progressive home and auto products.
  • Conducted needs assessments, proposed suitable offerings, handled objections adeptly, negotiated effectively, and successfully completed purchases.
  • Achieved superior customer service by effectively identifying customers' motives for calling, comprehending their insurance requirements, and educating them for informed decision-making.
  • Utilized benefits selling techniques to cross-sell and promote Progressive's diverse range of products and services.
  • Keenly analyzed risk and underwriting issues to determine product suitability.
  • Succeeded in meeting sales targets through efficient management of clients, ensuring effective use of selling time and driving exceptional outcomes.

Dental Treatment Coordinator

Aesthetic Dentistry By Design
08.2013 - 03.2016
  • Oversaw daily office activities and ensured smooth coordination of treatments for diverse dental procedures, including general dentistry, oral surgery, Orthodontics/TMJ, implants,and sleep apnea treatment.
  • Achieved consistent success in case acceptance by effectively coordinating treatments and delivering presentations.
  • Developed and implemented marketing strategy for office, effectively connecting with potential clients and patients on social media.
  • Coordinated patient appointments, verified insurance coverage, and facilitated financial arrangements for treatment.

Education

Diploma - Information Processing Systems, Honor Graduate in Business -

Trend College
01.1992

Diploma - Bookkeeping / Accounting - undefined

North American School of Bookkeeping and Accounting
01.1984

Diploma - undefined

New Mexico State Board of Education
01.1980

Skills

  • Mastery of Microsoft Office (Word, Excel, PowerPoint)
  • Comfortable working in both Microsoft Windows 10 and Mac OS X
  • Excellent Communication skills with focus on team building
  • Outstanding organizational, multitasking, and problem-solving abilities
  • Cash Register Operation
  • Cleaning and sanitizing
  • Merchandise Display
  • Approachability
  • Self-directed learning
  • Cash Handling Accuracy
  • Positive and engaging demeanor
  • Customer Engagement
  • Customer Service

Timeline

Package Center Supervisor

United Parcel Service
08.2022 - 05.2024

Head Cashier

Sprouts Farmers Market
01.2022 - 07.2022

Remote Multi-Product Agent

Progressive Insurance
10.2017 - 03.2021

Dental Treatment Coordinator

Aesthetic Dentistry By Design
08.2013 - 03.2016

Diploma - Information Processing Systems, Honor Graduate in Business -

Trend College

Diploma - Bookkeeping / Accounting - undefined

North American School of Bookkeeping and Accounting

Diploma - undefined

New Mexico State Board of Education

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Teresa Richmond