Teresa Rios
Miami Gardens,USA
Summary
Dedicated Medical Assistant with extensive experience in patient care, triage, and a variety of clinical procedures, including phlebotomy, EKGs, and NSTs. Proficient in EMR documentation, scheduling, and medication management while consistently prioritizing efficiency and HIPAA compliance. Bilingual support provided in English and Spanish. Committed to delivering compassionate care and enhancing patient experiences within a dynamic healthcare team. Ready to leverage proven skills to positively impact patient outcomes and team success.
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Assistant III
Pediatrix - MFM Specialty
North Miami, FL
02.2022 - Current
- Conducted thorough patient preparations for examinations while accurately recording medical histories.
- Conducted phlebotomy and non-stress tests (NST) to ensure accurate health assessments and monitoring.
- Coordinated and streamlined the processing of fetal echocardiogram referrals, enhancing workflow efficiency and patient outcomes.
- Conducted detailed consultations on gestational diabetes, focusing on patient education and lifestyle adjustments.
- Oversaw organization of medical records and streamlined prescription refill requests to ensure efficient healthcare delivery.
- Assisted in patient intake and documentation processes to ensure accurate medical records.
- Coordinated appointment scheduling and follow-ups to optimize patient flow and accessibility.
- Monitored inventory of medical supplies, ensuring availability for efficient clinical operations.
- Implemented best practices for electronic health record management to enhance data accuracy and retrieval efficiency.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Increased efficiency in office by implementing digital filing system for patient records.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Obtained client medical history, medication information, symptoms, and allergies.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Medical Assistant II
AIDS Healthcare Foundation
Miami Beach, FL
01.2019 - 12.2021
- Achieved efficient patient care through effective triage, accurate EKG assessments, and proficient blood draw execution. Enhanced healthcare delivery by administering injections and providing essential COVID-19 services.
- Managed appointment scheduling and maintained efficient patient flow in clinic.
- Collaborated with multidisciplinary teams to enhance patient care quality.
- Educated patients on treatment plans and medication adherence strategies.
- Trained new staff on procedures, software, and best practices for patient interaction.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Medical Assistant Supervisor
Mount Sinai Health System
Miami, FL
02.2014 - 02.2018
- Managed patient triage processes and ensured accurate EMR documentation in Epic for optimal patient care.
- Achieved efficient patient monitoring through proficient execution of EKGs, Zio patch placements, and blood draws.
- Supervised daily operations of medical assistants, ensuring adherence to protocols and standards.
- Trained and mentored staff on best practices and compliance regulations.
- Conducted performance evaluations, providing constructive feedback for professional development.
- Managed inventory of medical supplies, ensuring availability for clinical needs.
- Implemented process improvements, enhancing efficiency in patient care delivery.
- Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants.
- Assisted in maintaining a safe and clean work environment, adhering to infection control protocols and conducting regular safety audits.
- Reduced wait times for patients by implementing an efficient triage system for urgent cases.
- Oversaw daily operations of the clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery.
- Called and faxed pharmacies to submit prescriptions and refills.
- Increased patient flow by optimizing medical assistant schedules and delegating tasks appropriately.
- Participated in continuous professional development opportunities as well as industry conferences or seminars to stay informed about current trends in medical assisting supervision practices.
- Ensured compliance with healthcare regulations through regular audits and staff education.
- Improved patient satisfaction by streamlining appointment scheduling and implementing effective communication strategies.
- Enhanced team adaptability to new healthcare protocols during health crises, maintaining high standards of patient care.
- Streamlined patient check-in process, enhancing patient satisfaction with more efficient system.
- Maintained strict compliance with healthcare regulations, ensuring all practices met state and federal guidelines.
- Achieved significant improvements in clinical workflow, by introducing electronic health record (EHR) systems.
Education
Registered Medical Assistant (RMA) - Patient Care Technician, Medical Assistant, Phlebotomy, EKG, IV Therapy, Telemetry, CPR
NAHP USA
USASkills
- Clinical patient triage
- Skilled in real-time EKG assessment
- Cardiac monitoring proficiency
- Medication assistance
- Support for gestational diabetes patients
- Organizational time strategies
- Blood collection skills
- Assessment of fetal well-being
- Proficient in EMR documentation practices
- Calendar coordination
- Strong customer service skills
- Knowledge of HIPAA guidelines
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Customer service
- Direct patient care
- Clinical documentation
- Data entry
- Reliable team player
- Procedure assistance
- Compassionate
- CPR
- Immunization administration
- Patient assessments
- Maintaining confidentiality
- Appointment setting
- Insurance verification
- Medical office administration
- OB/GYN procedures
- Inventory and supply management
- Prioritizing stat orders
- Medical office management
- Account management
- Insurance authorizations
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Registered Medical Assistant (RMA) - NAHP USA
- Patient Care Technician
- Medical Assistant
- Phlebotomy
- EKG
- IV Therapy
- Telemetry
- CPR
LANGUAGES
English - Native
Native or Bilingual
Spanish - Bilingual
Native or Bilingual
Interests
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Medical Assistant III
Pediatrix - MFM Specialty
02.2022 - Current
Medical Assistant II
AIDS Healthcare Foundation
01.2019 - 12.2021
Medical Assistant Supervisor
Mount Sinai Health System
02.2014 - 02.2018
Registered Medical Assistant (RMA) - Patient Care Technician, Medical Assistant, Phlebotomy, EKG, IV Therapy, Telemetry, CPR
NAHP USA