TERESA RIVERA
Los Angeles,CA
Summary
Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Senior Manager, Customer Success
Renaissance Learning
Los Angeles, CA
10.2024 - Current
- Directed daily operations to ensure alignment with organizational goals and objectives.
- Cultivated a culture of continuous improvement by implementing regular feedback and coaching sessions.
- Directed cross-functional teams to execute strategic initiatives that enhance organizational performance.
- Designed and implemented training programs to enhance staff competencies and promote operational excellence across departments.
- Cultivated collaborative relationships with stakeholders to ensure alignment on strategic priorities.
- Led collaborative efforts to drive productivity improvements and cultivate team morale.
- Oversaw cross-functional team efforts to achieve project milestones while delivering exceptional results.
Manager, Customer Success
Nearpod
Los Angeles, CA
03.2021 - 10.2024
- Collaborated with executives and senior district leaders to enhance adoption renewal stability and facilitate commercial expansion.
- Directed cross-functional teams to optimize project delivery and improve communication efficiency.
- Formulated and executed strategic initiatives to enhance team performance and operational efficiency.
- Assisted in improving operational processes. Supported managers and specialists in their roles. Helped elevate team performance standards.
- Directed team in designing and implementing innovative educational tools.
- Facilitated mentorship programs aimed at fostering professional growth and optimizing team performance.
- Executed strategic initiatives to optimize operational workflows and enhance efficiency.
Professional Services Manager
Houghton Mifflin Harcourt
Carlsbad, CA
04.2014 - 03.2021
- Led cross-functional teams to deliver high-quality professional services and customer support.
- Streamlined operations by integrating advanced project management tools and methodologies.
- Developed and implemented strategic plans to enhance service delivery and client satisfaction.
Content Specialist
Houghton Mifflin Harcourt
Los Angeles,CA
07.2006 - 04.2014
- Developed engaging educational content for diverse audiences across multiple platforms.
- Collaborated with cross-functional teams to enhance curriculum materials and instructional resources.
Regional Sales Representative
HMH
San Diego, CA
12.2002 - 07.2006
- Developed and maintained relationships with key clients to drive sales growth.
- Conducted market analysis to identify trends and opportunities for product expansion.
Educational Specialist
Harcourt Brace
Orlando, FL
10.1996 - 12.2002
- Developed individualized education plans tailored to student needs and career aspirations.
- Coordinated workshops and seminars to promote academic resources and student engagement.
Owner / Real Estate Consultant
Rivera Group Real Estate
Los Angeles, CA
09.1990 - 09.1998
- Developed comprehensive marketing strategies to enhance property visibility and attract potential buyers.
- Negotiated contracts effectively, securing favorable terms for clients while mitigating risks.
- Led a team of agents, providing mentorship and training to improve sales techniques and performance.
- Analyzed market trends to identify investment opportunities and maximize profit margins for clients.
Director of Volunteer Programs
California Museum of Science and Industry
07.1994 - 10.1996
- Developed and implemented strategic initiatives to enhance visitor engagement and educational outreach programs.
- Led cross-functional teams in executing complex projects, ensuring alignment with organizational goals and mission.
Education
Certification - Culture Awareness
California State University, Los Angeles
Los Angeles, CAB.A. - Psychology
University of California, Los Angeles
Los Angeles, CASkills
- Enterprise client management
- Strategic development
- Revenue strategy management
- Renewal strategy development
- SaaS implementation and growth
- Collaborative leadership
- Data-driven decision making
- Collaborative teamwork
- Problem-solving expertise
- Employee talent development
Certification
- An Introduction to Cultures for Everyone (Paradigm, 2025)
- KASET International – Human Relations Trainer
- VISIONS, Inc – Certified Trainer
- Franklin Covey – Principle-Centered Leadership Program
- Center for Creative Leadership – Leadership Development Program (LDP)
Languages
English, Spanish
Timeline
Senior Manager, Customer Success
Renaissance Learning
10.2024 - Current
Manager, Customer Success
Nearpod
03.2021 - 10.2024
Professional Services Manager
Houghton Mifflin Harcourt
04.2014 - 03.2021
Content Specialist
Houghton Mifflin Harcourt
07.2006 - 04.2014
Regional Sales Representative
HMH
12.2002 - 07.2006
Educational Specialist
Harcourt Brace
10.1996 - 12.2002
Director of Volunteer Programs
California Museum of Science and Industry
07.1994 - 10.1996
Owner / Real Estate Consultant
Rivera Group Real Estate
09.1990 - 09.1998
Certification - Culture Awareness
California State University, Los Angeles
B.A. - Psychology
University of California, Los Angeles