Summary
Overview
Work History
Education
Skills
Timeline
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Teresa Rodríguez

Napa,CA

Summary

I am a dedicated hospitality professional with 11 years of experience In the wine Industry. I have the desire to take on new challenges. I am highly organized, proactive with a team oriented mentality. I am an exceptional team player who thrives on going above and beyond.

Overview

14
14
years of professional experience

Work History

House Keeping

Claire and Steven stull residence
Napa, CA
10.2021 - Current
  • Performed daily housekeeping tasks such as as cleaning kitchen, bedrooms, hallways, windows and restrooms.
  • Maintained the house spotless by sweeping, vacuuming and moping all floors.
  • Dust all shelves, decor, light fixtures maintained clear of cobwebs.
  • Assisted with personal needs such as grocery shopping. Clothes washing, ironing and Reporting any necessary repairs around the house hold.

Tour Coordinator

Artesa winery
Napa, CA
06.2017 - 04.2020
  • Created/ managed tour programs with focus on providing positive guest experiences.
  • Schedule group tours and tasting and reservations via phone, email and cellar pass online system.
  • Created contracts for our clients, processed payments. Organized and filed all completed contracts.
  • I provided onsite/ by phone guest support by sharing my knowledge about our wines, history and property prior to proceeding with a booking.
  • I also Assisted other departments with clerical support suck as data entry and creating new member profiles when needed.

Receptionist

Marko Bodor MD
Napa, CA
06.2016 - 06.2017
  • Greeted patients and provided them with asssistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Assisted Patients with completing new patient paperwork.
  • I would respond to emails. Contact insurance companies regarding patient benefits
  • completed medical records requests. File patient charts/confidential information, sort incoming faxes and complete all tasks that were requested by my office Manager.
  • I also Assisted the physician when additional help was needed.

Guest Relations, Cashier and Bartender

Domaine Carneros Winery
Napa, CA
08.2010 - 06.2016
  • The fore front of customer service. One of the first to greet guests as they arrived. Along with sitting them accordingly
  • Accommodating guests. Taking reservations via phone, email or in person.
  • Assisted customers with wine sales and inquiries regarding our facility.
  • Operated cash register/POS system efficiently and accurately, processed payments by cash, check, credit card, and gift card.
  • Assisted as a bartender during busy season where a high paced, energetic, and exceptional customer service was required.

Education

Teacher Assistant Certificate - Child And Family Studies

Napa Valley College
Napa, CA
01-2014

Pharmacy Technician

Boston Reed College
Napa, CA
01-2008

High School Diploma -

Vintage High School
Napa, CA
06-2007

Skills

  • Professional
  • Strong work ethic
  • Problem solver
  • Responsable
  • Reliable
  • Adaptable

Timeline

House Keeping

Claire and Steven stull residence
10.2021 - Current

Tour Coordinator

Artesa winery
06.2017 - 04.2020

Receptionist

Marko Bodor MD
06.2016 - 06.2017

Guest Relations, Cashier and Bartender

Domaine Carneros Winery
08.2010 - 06.2016

Teacher Assistant Certificate - Child And Family Studies

Napa Valley College

Pharmacy Technician

Boston Reed College

High School Diploma -

Vintage High School

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