Teresa Roll
Hubbard
Summary
Dedicated administrative support specialist with extensive experience in clerical functions and order processing. Proven ability to manage daily tasks efficiently while maintaining a high level of attention to detail and confidentiality.
Overview
13
13
years of professional experience
Work History
Clerk III
Iowa State University
Ames
03.2023 - Current
- Processed customer orders promptly and accurately.
- Supported office clerical functions using word processing and other software, email and office machines.
- Managed daily clerical tasks to ensure smooth office operations.
- Assisted team members with administrative support and task coordination.
- Verified accuracy of all paperwork prior to submission for processing.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Entered data into computer systems accurately and efficiently.
- Operated photocopiers and scanners, facsimile machines and personal computers.
Receptionist/Patient Registration Representative
McFarland Clinic
Ames
04.2021 - 11.2022
- Greeted patients and visitors warmly upon arrival at the clinic.
- Managed appointment scheduling using electronic health record systems.
- Answered multi-line phone system, directing calls to appropriate staff members.
- Maintained patient confidentiality while handling sensitive information.
- Streamlined patient check-in and check-out procedures to minimize wait times.
- Facilitated effective communication between medical staff and patients to address needs promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members by typing letters, filing documents, and scanning and copying documents.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Sorted incoming mail and directed to correct personnel each day.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Monitored office supplies inventory and placed orders when necessary.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Coordinated pick-up and delivery of express mail services.
- Registered patients by collecting personal and insurance information efficiently.
- Verified insurance eligibility and benefits for all incoming patients.
- Scheduled appointments using electronic health records system.
- Assisted patients with completing necessary medical forms and documentation.
- Communicated effectively with medical staff regarding patient needs and concerns.
- Delivered exceptional customer service to improve patient experience during registration.
- Collected patient demographic information, verified insurance coverage, and updated records as necessary.
- Updated patient information in database regularly to ensure accuracy of records.
- Entered patient data into electronic medical record system accurately and efficiently.
- Assisted with scheduling appointments, verifying benefits and authorizations for procedures.
- Verified insurance eligibility through online portals or by phone calls.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
Central Service Technician I
Iowa State University
Ames
07.2019 - 04.2021
- Operated autoclave machines, achieving consistent sterilization of medical instruments for safe surgical use.
- Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
- Sanitized and maintained surgical instruments and equipment, ensuring compliance with infection control protocols.
- Maintained compliance with regulatory standards related to infection control practices.
- Monitored biological and chemical wash solution to ensure quality and consistency for decontamination of instruments and medical equipment.
- Identified defective or damaged items and reported them to supervisor for repair or replacement.
- Assisted with inventory control activities such as ordering, stocking, and restocking supplies.
- Participated in training programs related to sterilization processes.
- Assembled instrument sets for various surgical procedures.
- Reported any malfunctioning equipment promptly to the supervisor for further investigation or repair.
- Followed safety precautions when handling hazardous materials.
- Cleaned work areas daily and maintained a safe environment by adhering to departmental policies.
- Prepared sterile trays for surgery and other procedures.
- Performed decontamination, cleaning, and sterilization of instruments and equipment according to established protocols.
- Assembled and wrapped trays of instruments for operating rooms and clinics, facilitating efficient surgical procedures.
- Organized and assembled routine or specialty surgical instrument trays and sterilized supplies.
- Filled verbal and written requests for items based on daily or individual requisition.
- Rotated stock to maintain uninterrupted supply support for assigned areas.
Custodian I
Iowa State University
Ames
08.2013 - 07.2019
- Maintained cleanliness and safety across campus facilities and grounds.
- Operated cleaning equipment, including floor scrubbers and vacuums.
- Coordinated with staff to achieve timely completion of cleaning tasks, enhancing overall facility cleanliness.
- Assisted in training new custodial staff on proper cleaning techniques.
- Responded promptly to emergency cleanup requests during events.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Performed routine deep cleaning in high-traffic areas to maintain a welcoming and hygienic building environment.
- Organized the storage area for custodial supplies and equipment.
- Maintaining the security of the building by locking doors after hours; ensuring all entrances are closed securely.
- Assisting with special projects related to custodial care as assigned by supervisor or manager.
- Maintained accountability for building keys, master keys and access cards.
- Adhering strictly to health and safety regulations while performing duties.
- Responding quickly to emergency situations such as flooding or spills in order to minimize damage to property or injury to personnel.
- Ensured that all equipment was properly stored after use.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Serviced, cleaned and restocked restrooms.
- Kept business entrances clean, tidy and professional in appearance.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Mixed water and detergents or acids to prepare cleaning solutions.
Education
Diploma/Certificate of Completion - Secretarial
Ellsworth Community College
Iowa Falls, IA05-1984
Skills
- Data entry
- Order processing
- Attention to detail
- Task prioritization
- Time management
- Confidentiality
- Problem solving
- Team collaboration
- Communication management
- Prioritization
Timeline
Clerk III
Iowa State University
03.2023 - Current
Receptionist/Patient Registration Representative
McFarland Clinic
04.2021 - 11.2022
Central Service Technician I
Iowa State University
07.2019 - 04.2021
Custodian I
Iowa State University
08.2013 - 07.2019
Diploma/Certificate of Completion - Secretarial
Ellsworth Community College