Teresa Ross
Chesapeake
Summary
Detail-oriented Medical Record Technician skilled in electronic medical records and patient scheduling. Proven ability to ensure data accuracy and compliance with HIPAA regulations, contributing to enhanced healthcare operations.
Overview
17
17
years of professional experience
Work History
Medical Record Tech One
Cabell Huntington Hospital
Huntington
09.2010 - 03.2025
- Ensured compliance with safety standards and protocols, enhancing patient safety.
- Collaborated with healthcare staff to troubleshoot equipment issues.
- Conducted routine inspections to identify maintenance needs promptly.
- Trained new technicians on equipment usage and safety procedures.
- Analyzed medical records to determine compensability of claims.
- Managed electronic medical records system for patient scheduling needs.
- Maintained electronic medical records in compliance with HIPAA regulations, safeguarding patient information.
- Monitored medical records for accuracy and completeness.
- Analyzed patient data to ensure accuracy of medical records.
- Reviewed medical records to determine if services were properly coded.
- Maintained accurate medical records utilizing Electronic Medical Records system.
Customer Care Representative and Medical Records
Marshall Internal Medicine
Huntington
04.2008 - 08.2010
- Handled customer inquiries via phone and email, providing timely and accurate information to enhance customer satisfaction.
- Delivered prompt, friendly service for routine questions and complaints, fostering positive relationships with patients.
- Collaborated with team to enhance customer service workflows.
- Checked in patients and prepared them for physician consultations, ensuring a smooth transition for each appointment.
- Checked patients out once ready for discharge
Education
Associate - Health Information Management
Mountwest University
Huntington, WVSkills
- EMR management
- Record analysis
- Compliance standards
- Data accuracy monitoring
- Patient scheduling
- Equipment maintenance
- Customer relationship management
- Attention to detail
- Effective communication
- Customer service
Timeline
Medical Record Tech One
Cabell Huntington Hospital
09.2010 - 03.2025
Customer Care Representative and Medical Records
Marshall Internal Medicine
04.2008 - 08.2010
Associate - Health Information Management
Mountwest University