Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Teresa Royson

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Dispatcher/Customer Service

SEFA Transportation
01.2017 - Current
  • Dispatch drivers in a way that maximizes revenue and minimizes cost
  • Managed and coordinated miles per truck, safety, driver retention, fuel management (MPG), and bobtail truck drivers only when the situation calls for
  • Coordinate all telephone and computer system needs using TMW, PeopleNet, Verizon Messaging, Outlook, Excel, and various software
  • On-Call 24 hours to assist truck drivers with problems and/or directions
  • Monitor loads to ensure that we meet daily capacity
  • Assign loads to drivers and dispatch them according to the delivery times requested by the customer
  • Discipline team members when time off was being exceeded as needed or any other issues as they occur
  • Enter daily routes, mileage, delay time, and port pay into system
  • Entering and maintaining vacation, personal, sick days, medical leave, DOT physicals, and License Renewals for each employee
  • Manage private issues with each employee on a high confidential level as needed.

Fleet Manager

Landair
01.2016 - 01.2016
  • Responsible for dispatching trucks in a way that maximizes revenue and minimizes cost
  • Managing and coordinating miles per truck, safety, driver retention, fuel management (MPG), and dead head drivers when the situation calls for
  • Coordinate all telephone and computer system needs using AS-400, Qual-Comm, Elogs, Word, Outlook, Excel, and various others
  • On-Call 24 hours to assist truck drivers with problems and/or directions
  • Assign loads to drivers and dispatch them according to the dates that they need to make the vessel at the ports
  • Work with Georgia Port Authority, South Carolina Port Authority, and Inland Port Greer sites to check for availability of vessels arriving at ports to ensure that the loads can go for dismissal
  • Dispatch drivers to South Carolina ports, Georgia ports, Kingsport Tennessee, and to Inland Port Greer
  • Dispatch drivers to pick up loads that are coming in from vessels to meet the requested time to customers
  • Discipline associated when time off was being exceeded as needed or any other issues as they occur
  • Enter daily routes, mileage, delay time, and port pay into mainframe system - AS400
  • Entering and maintaining vacation, personal, sick days, medical leave, and terminations for each employee
  • Manage private issues with each employee on a highly confidential level
  • Provide leadership for the drivers, including training and counseling on a as needed basis.

Operations Supervisor/Dispatcher Third Shift

Penske Logistics
01.2008 - 01.2016
  • On-Call 24 hours to assist truck drivers with problems and/or directions
  • Monitor loads coming in and out of the yard
  • Assign trucks to drivers
  • Assign loads to drivers and dispatch them according to the dates they must arrive at the ports
  • Work with Georgia Port Authority and South Carolina Port Authority to check for availability of vessels arriving at ports to ensure that the loads can go for dismissal
  • Dispatch drivers to South Carolina ports, Georgia ports, Kingsport Tennessee, areas through-out South Carolina and North Carolina delivering backhaul to various customers
  • Dispatch drivers to pick up loads that are coming in from vessels to make sure that they are delivered to customers in a timely manner
  • Editing logs and monitoring Xata Turnpike to ensure that drivers are logged into trucks before leaving the yard
  • Monitor drivers' service hours
  • Discipline employees when time off was being exceeded as needed or any other issues as they occur
  • Enter daily routes, mileage, and any delay time into payroll Excel spreadsheets and then compare to the mainframe system (LMS – Logistics Management System) which is a CICS mainframe program to make sure that all information is accurate before submitting payroll
  • Setting up, maintaining, and submitting payrolls for all drivers and hourly employees.

Real Estate Agent

Asset Realty, Inc.
01.2004 - 01.2008
  • Provide customer service to assist clients with the selling and/or purchasing of their homes to ensure that it was a positive and fulfilling experience
  • Work with mortgage personnel to ensure all documents were completed and on hand in a timely manner.

Customer Service /Doc. Retrieval Mortgage Dept.

Infinity Information System
01.2001 - 01.2004
  • Work with various mortgage companies via email to collect necessary data
  • Import information into spreadsheets, disburse the work out to various departments to obtain information to enter database
  • Once information is entered into the system, import it back into spreadsheets and export it back to the customer using SQL and Access
  • Worked with abstractors in the field and Mortgage Officers to ensure that all documents were obtained from the courthouse and/or customers for a complete and accurate closing
  • Reviewed loan applications and supporting documentation to ensure accuracy of data
  • Prepared closing documents for review by underwriter or manager
  • Researched and resolved discrepancies related to the loan application process.

Computer Programmer

University of South Carolina
01.1999 - 01.2001
  • Code, test and implement applications using Cobol, SQL, Access, CICS, and C++
  • Monitor and debug existing applications
  • Answer calls 24/7 as problems arise
  • Meet with users on an as-needed basis to adjust applications or create new ones to accommodate their needs.

Computer Programmer

Department of Corrections
01.1997 - 01.1999
  • Code, test and implement applications using Cobol, SQL, Access, CICS, and C++
  • Monitor and debug existing applications
  • Answer calls 24/7 as problems arise
  • Meet with users on an as-needed basis to adjust applications or create new ones to accommodate their needs.

Customer Services

Manpower Temporary Services / UPS
01.1995 - 01.1997
  • Data Entry
  • Check payment verification
  • Process payments and enter information into a database.

Operations Secretary / Material Handler

Whirlpool Corporation
01.1993 - 01.1995
  • Perform secretarial duties, maintain Excel spreadsheets, and type documents as needed
  • Work with each individual supervisor of each department to manage and schedule the number of parts that is required and/or requested to meet customer needs from each individual press
  • Work with each individual supervisor of each department to manage and schedule the producing of the correct inventory for each specific color that is requested and/or required to meet customer needs.

Computer Programming Department

C&S Bank/ NationsBank/Bank of America
01.1990 - 01.1993
  • Write mainframe programs using Cobol language to fit customer needs
  • Answer calls from computer operators 24/7.

Telecommunications Department

C&S Bank/ NationsBank/Bank of America
01.1988 - 01.1990
  • Help Desk – monitor systems to ensure everything runs smoothly and assist customers with computer problems
  • Set up telephone and computer systems for new employees as well as existing employees that make department changes
  • Set up and add voice mail for each associate that requires it
  • Set up security passcodes and access cards for employees to have access to certain programs and/or departments throughout the building.

Research Department

C&S Bank/ NationsBank/Bank of America
01.1987 - 01.1988
  • Use of microfilm and microfiche to retrieve copies of checks written to complete customer's request.

Proof Operator

C&S Bank/ NationsBank/Bank of America
01.1986 - 01.1987
  • 10-key keying and coding of checks

Education

Midlands Technical College
Columbia, SC

Skills

  • Customer Service
  • Data Entry
  • Spreadsheets
  • Recordkeeping strengths
  • Billing Adjustments and Refunds
  • Sales and Upselling
  • Business Development
  • Issue and Complaint Resolution
  • Estimating
  • Computer Proficiency
  • Prioritization
  • Microsoft Exchange
  • Report creation
  • Database Management
  • 61 wpm Typing Speed
  • Microsoft Outlook
  • Office equipment proficiency
  • Computer Skills
  • Technical Support
  • Data Evaluation
  • Dispatching procedures
  • Route Planning and Adjustment

Certification

  • Penske New Leader
  • Unconscious Bias
  • Positive Associate Relation
  • Real Estate School
  • Knowledge of Mortgage/Banking

Timeline

Dispatcher/Customer Service

SEFA Transportation
01.2017 - Current

Fleet Manager

Landair
01.2016 - 01.2016

Operations Supervisor/Dispatcher Third Shift

Penske Logistics
01.2008 - 01.2016

Real Estate Agent

Asset Realty, Inc.
01.2004 - 01.2008

Customer Service /Doc. Retrieval Mortgage Dept.

Infinity Information System
01.2001 - 01.2004

Computer Programmer

University of South Carolina
01.1999 - 01.2001

Computer Programmer

Department of Corrections
01.1997 - 01.1999

Customer Services

Manpower Temporary Services / UPS
01.1995 - 01.1997

Operations Secretary / Material Handler

Whirlpool Corporation
01.1993 - 01.1995

Computer Programming Department

C&S Bank/ NationsBank/Bank of America
01.1990 - 01.1993

Telecommunications Department

C&S Bank/ NationsBank/Bank of America
01.1988 - 01.1990

Research Department

C&S Bank/ NationsBank/Bank of America
01.1987 - 01.1988

Proof Operator

C&S Bank/ NationsBank/Bank of America
01.1986 - 01.1987

Midlands Technical College

Similar Profiles

CREATE PROFILE
Teresa Royson