TERESA RUDD
Arlington,TX
Summary
Financial services professional with a background in customer service, collections, organization, training and leadership. Seeking an internal client relation or customer service representative position with potential growth.
Overview
11
11
years of professional experience
Work History
Financial Services Agent
Silverleaf Resorts
04.2013 - 06.2016
- Maintained a complete debt collection portfolio using the support framework designed
- Displayed a professional manner while selling, teaching and showing the debtor’s how to pay their debts in full within a timely manner
- Educated debtors on paying debt to benefits them as well as creditors
- Used the verbal skills and communications techniques taught during the training courses to manages others, putting favor of the clients.
- Completed trades on [Type] energy derivatives, increasing profits [Number]%.
Loss Recovery
Santander Consumer USA
04.2018 - 12.2022
- Daily collection calls on early stage consumer debts and updating collections system account entries
- Collects delinquent installment and revolving loans by contacting borrowers by telephone or correspondence to obtain payment, performing proper documentation
- Seeks to identify the reason for customer inquiry and/or delinquency and assists the customer in resolving the problem permanently
- Meets assigned standards and expectations as required
- Maintains current knowledge of regulations, industry trends, and economic conditions that may affect the collections function.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Loan Advisor
DriveTime
11.2023 - 01.2024
- Maintained up-to-date knowledge of current lending regulations, ensuring compliance with all applicable laws and policies in every client interaction.
- Boosted customer satisfaction levels with a timely response to inquiries and resolution of issues.
- Expedited loan processing times by maintaining clear communication channels between internal departments and external partners.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
North Star L.S.
Houston, TX02.2002
Skills
- Teamwork capabilities
- Leadership Qualities
- Credit analysis
- Cash Flow analysis
- Debt management
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
References
AVAILABLE UPON REQUEST
Timeline
Loan Advisor
DriveTime
11.2023 - 01.2024
Loss Recovery
Santander Consumer USA
04.2018 - 12.2022
Financial Services Agent
Silverleaf Resorts
04.2013 - 06.2016
High School Diploma -
North Star L.S.
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