Teresa Rutter
Eustace,TX
Summary
Texas Works Advisor II with a proven track record at HHS, employ empathy and patience to connect with individuals on emotional level and provide support during difficult times. Excellent eye for detail and accurately assesses needs. Skilled in documentation and reporting, I streamlined case management processes, improving outcomes while consistently meeting performance standards. Adept at problem-solving and client needs assessments, I thrive in fast-paced environments. I strive provide best possible care and support.
Overview
16
16
years of professional experience
Work History
Texas Works Advisor II
HHS- Appeals and Mitigation-Integrity Service Support
01.2024 - Current
- Resolved discrepancies with client applications to verify eligibility.
- Enhanced client satisfaction by providing expert advice for eligibility for Texas State programs for assistance .
- Review case information for accuracy and compliance for eligibility for Texas works programs.
- Followed guidelines when reviewing applicant data to determine eligibility for assistance.
- Document all findings, make cold calls to client to explain eligibility and policy
- Meet individual performance standards
Texas Works Advisor II
HHS- Integrity Solutions, CRU
01.2024 - 12.2024
- Streamlined processes for efficient case management, resulting in improved client outcomes .
- Enhanced client satisfaction by providing expert advice for eligibility for Texas State programs for assistance .
- Review case information for accuracy and compliance for eligibility for Texas works programs.
- Followed guidelines when reviewing applicant data to determine eligibility for assistance.
- Document all findings.
- Meet individuval preformance standards
Texas Works Advisor II
HHS- Integrity Solutions-CRU
09.2023 - 01.2024
- Streamlined processes for efficient case management, resulting in improved client outcomes .
- Review case information for accuracy and compliance for eligibility for Texas works programs.
- .Followed guidelines when reviewing applicant data to determine eligibility for assistance.
- Document all findings.
- Meet individual performance standards.
Texas Works Advisor II
Texas Health & Human Services(HHS)
09.2019 - 09.2023
- Enhanced client satisfaction by providing expert advice and tailored solutions for their eligibility needs Texas Works programs, Foods Stamps and Medicaid needs.
- Conducting interviews ,processing application for eligibility. Explaining program requirements and policy
- Document case records to maintain accurate and confidential client records
- .Meet individuval preformance standards
Texas Works Advisor I
Texas Health and Human Service ( HHS)
09.2018 - 09.2019
- Enhanced client satisfaction by providing expert advice and tailored solutions for their eligibility needs Texas Works programs, Foods Stamps and Medicaid needs.
- Conducting interviews ,processing application for eligibility. Explaining program requirements and policy
- Document case records to maintain accurate and confidential client records
- .Meet individual performance standards
Customer Service Representative- Call Center
Maximus
09.2017 - 09.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers with application procedures for state benefits. Addressed general eligibility requirements.
- Document all calls. Resolved customer inquiries.
- Meet individual performance standards.
Compliance Specialist
Texas Land & Royalty Consortium
08.2009 - 08.2017
- Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
- Assisted in the preparation of regular reports for oil well management, detailing compliance activities and progress towards established goals.
- Managed quality programs to reduce overdue compliance activities.
- Prepared documentation and records for upcoming audits and inspections.
- Stayed current with latest changes to applicable regulatory standards and company procedures.
- Kept informed regarding pending industry changes, trends or best practices.
- Took notes on field examinations and specific case details, updated databases and produced reports outlining results of investigations.
- Meet individuval preformance standards
Education
No Degree - Managerial Economics
Henderson County Junior College
Athens,TexasHigh School Diploma -
Canyon High School
Canyon Country, California05-2017
Skills
- Effective communication skills
- Verbal communication
- Microsoft office, Adobe Pro
- Interviewing
- Documentation and reporting
- Knowledgeable in [software]
- Application review
- Telephone etiquette
- Benefits administration
- Disability awareness
- Policy interpretation
- Medicaid, Food Stamps, TANF
- Applicant engagement
- Eligibility procedures
- Income verification
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Decision-making
- Client needs assessments
- Self motivation
- Policy understanding
Timeline
Texas Works Advisor II
HHS- Appeals and Mitigation-Integrity Service Support
01.2024 - Current
Texas Works Advisor II
HHS- Integrity Solutions, CRU
01.2024 - 12.2024
Texas Works Advisor II
HHS- Integrity Solutions-CRU
09.2023 - 01.2024
Texas Works Advisor II
Texas Health & Human Services(HHS)
09.2019 - 09.2023
Texas Works Advisor I
Texas Health and Human Service ( HHS)
09.2018 - 09.2019
Customer Service Representative- Call Center
Maximus
09.2017 - 09.2018
Compliance Specialist
Texas Land & Royalty Consortium
08.2009 - 08.2017
No Degree - Managerial Economics
Henderson County Junior College
High School Diploma -
Canyon High School
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