Teresa Ryan
Mooringsport,Louisiana
Overview
27
27
years of professional experience
Work History
Branch Operations Manager
Citizens Bank and Trust
01.2024 - Current
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Performed monthly compliance checks.
- Improved branch efficiency by streamlining operations and implementing new processes.
- Maintained friendly and professional customer interactions.
- Organized staff schedules to ensure adequate coverage during peak business hours while maintaining employee satisfaction.
Finance Clerk
Caddo Parish Sheriffs Office
10.2023 - 01.2024
- Managed accounts payable and receivable, ensuring all transactions were recorded accurately and on time.
- Provided excellent customer service when addressing inquiries related to billing or account issues, resolving disputes efficiently and professionally.
- Maintained organized filing system for easy access to important financial documents.
- Managed vendor relationships effectively, negotiating payment terms that aligned with company objectives while fostering positive working relationships.
Assistant Branch Manager
Barksdale Federal Credit Union
02.2004 - 07.2023
- Direct, coordinate, and monitor deposits, lending, and customer service functions in accordance with corporate policies and procedures
- Prepare annual budget for board approval
- Supervise and coordinate the daily cash flow by balancing the vault, teller drawers and ATM
- Conduct monthly audits on vault and teller cash drawers
- Print debit cards and maintain records required by Visa
- Open personal and commercial accounts
- Assist account owners with financial services including account reconciliation
- Guarantee customer signatures using my Medallion Signature Guarantee credentials
- Oversee daily branch operations in the absence of branch manager
- Process international and domestic bank wires
- Conduct interviews with loan applicants in person and by phone to initiate loan application process
- Receive loan applications and analyze financial status of applicants
- Underwrite and finalize consumer loans
- Coach, council, monitor and motivate employees under my supervision to enable them to realize and achieve their maximum potential
- Facilitate monthly training on corporate security procedures, Bank Secrecy Act, and other federal banking regulations to insure compliance
- Train and cross train employees in bank operations and customer service
- Schedule employee paid leave and training workshops
- Manage daily staff adjustments
- Assist in the hiring process and mentor newly hired employees
- Assess employee performance daily and prepare written evaluations annually
- Administer employee discipline when indicated
- Coordinate and implement branch involvement to support local schools, senior adult living facility, police and fire departments, and community events such as town festivals
Loan Officer
American General Finance
01.2000 - 01.2004
Loan Officer
Stewart Finance
01.1998 - 01.2000
Education
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International Leadership Summit
01.2019
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Northwood High School
01.1997
Skills
- Analytical and critical thinking skills
- Ability to cultivate positive relationships with customers to accommodate current and future financial needs
- Highly organized and efficient in multi-tasking
- Professional communication and presentation skills
Timeline
Branch Operations Manager
Citizens Bank and Trust
01.2024 - Current
Finance Clerk
Caddo Parish Sheriffs Office
10.2023 - 01.2024
Assistant Branch Manager
Barksdale Federal Credit Union
02.2004 - 07.2023
Loan Officer
American General Finance
01.2000 - 01.2004
Loan Officer
Stewart Finance
01.1998 - 01.2000
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International Leadership Summit
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Northwood High School
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