Teresa Ryan
Mooringsport,Louisiana
Overview
27
27
years of professional experience
Work History
Branch Operations Manager
Citizens Bank and Trust
Vivian, LA
01.2024 - Current
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Performed monthly compliance checks.
- Improved branch efficiency by streamlining operations and implementing new processes.
- Maintained friendly and professional customer interactions.
- Organized staff schedules to ensure adequate coverage during peak business hours while maintaining employee satisfaction.
Finance Clerk
Caddo Parish Sheriffs Office
Shreveport, LA
10.2023 - 01.2024
- Managed accounts payable and receivable, ensuring all transactions were recorded accurately and on time.
- Provided excellent customer service when addressing inquiries related to billing or account issues, resolving disputes efficiently and professionally.
- Maintained organized filing system for easy access to important financial documents.
- Managed vendor relationships effectively, negotiating payment terms that aligned with company objectives while fostering positive working relationships.
Assistant Branch Manager
Barksdale Federal Credit Union
Blanchard, Louisiana
02.2004 - 07.2023
- Direct, coordinate, and monitor deposits, lending, and customer service functions in accordance with corporate policies and procedures
- Prepare annual budget for board approval
- Supervise and coordinate the daily cash flow by balancing the vault, teller drawers and ATM
- Conduct monthly audits on vault and teller cash drawers
- Print debit cards and maintain records required by Visa
- Open personal and commercial accounts
- Assist account owners with financial services including account reconciliation
- Guarantee customer signatures using my Medallion Signature Guarantee credentials
- Oversee daily branch operations in the absence of branch manager
- Process international and domestic bank wires
- Conduct interviews with loan applicants in person and by phone to initiate loan application process
- Receive loan applications and analyze financial status of applicants
- Underwrite and finalize consumer loans
- Coach, council, monitor and motivate employees under my supervision to enable them to realize and achieve their maximum potential
- Facilitate monthly training on corporate security procedures, Bank Secrecy Act, and other federal banking regulations to insure compliance
- Train and cross train employees in bank operations and customer service
- Schedule employee paid leave and training workshops
- Manage daily staff adjustments
- Assist in the hiring process and mentor newly hired employees
- Assess employee performance daily and prepare written evaluations annually
- Administer employee discipline when indicated
- Coordinate and implement branch involvement to support local schools, senior adult living facility, police and fire departments, and community events such as town festivals
Loan Officer
American General Finance
Shreveport, Louisiana
01.2000 - 01.2004
Loan Officer
Stewart Finance
Shreveport, Louisiana
01.1998 - 01.2000
Education
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International Leadership Summit
01.2019
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Northwood High School
01.1997
Skills
- Analytical and critical thinking skills
- Ability to cultivate positive relationships with customers to accommodate current and future financial needs
- Highly organized and efficient in multi-tasking
- Professional communication and presentation skills
Timeline
Branch Operations Manager
Citizens Bank and Trust
01.2024 - Current
Finance Clerk
Caddo Parish Sheriffs Office
10.2023 - 01.2024
Assistant Branch Manager
Barksdale Federal Credit Union
02.2004 - 07.2023
Loan Officer
American General Finance
01.2000 - 01.2004
Loan Officer
Stewart Finance
01.1998 - 01.2000
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International Leadership Summit
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Northwood High School