Teresa Ryder
District Manager
Gadsden,AL
Summary
Dynamic Senior District Manager with Ashland Enterprises, skilled in operations management and strategic planning. Achieved consistent revenue growth through innovative marketing and cost-saving initiatives. Proven leader in staff training and development, fostering a collaborative culture while enhancing customer satisfaction and retention. Expertise in multi-unit management and compliance monitoring drives operational excellence.
Results-driven management professional with proven track record in leading and optimizing district operations. Skilled in strategic planning, budget management, and driving team performance to achieve business goals. Strong focus on collaboration, adaptability, and delivering consistent results in changing environments. Known for effective problem-solving, leadership, and communication abilities, ensuring reliability and success across multiple locations.
Overview
27
27
years of professional experience
Work History
Senior District Manager
Ashland 1Enterprises
10.2013 - Current
- Led district operations, optimizing performance across multiple locations through strategic planning and execution.
- Developed training programs to enhance team capabilities and improve service delivery standards within the district.
- Implemented cost-saving initiatives that streamlined processes, enhancing overall operational efficiency across districts.
- Analyzed market trends to drive competitive strategies, resulting in increased market share and customer satisfaction.
- Expanded market share within the territory through targeted outreach efforts and strategic partnerships.
- Optimized inventory management processes to minimize waste while maintaining adequate stock levels for all locations in the district.
- Spearheaded local charitable endeavors on behalf of the organization which further cultivated a positive public image.
- Implemented innovative marketing campaigns to increase brand awareness and drive sales growth within the region.
- Addressed employee conflicts effectively, promoting a positive work culture that fostered collaboration and teamwork among staff members.
- Exceeded revenue goals consistently using data-driven decision-making processes to identify growth opportunities within the district.
- Ensured strict compliance with company policies, procedures, and ethical standards at all district locations by providing ongoing training and support for employees.
- Supervised various locations, enforcing high-quality standards of operation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Paralegal Assistant
City of Gadsden
01.2005 - 10.2013
- Conducted legal research to support case preparation and documentation processes.
- Drafted and reviewed legal documents, ensuring compliance with city regulations and standards.
- Maintained organized case files and legal records using electronic document management systems.
- Assisted attorneys in trial preparation by gathering evidence and preparing exhibits for court presentations.
- Collaborated with city departments to facilitate communication regarding legal matters and case updates.
- Improved workflow efficiency by implementing standardized procedures for file management and tracking deadlines.
- Reduced case backlog by efficiently prioritizing and organizing diverse paralegal tasks.
- Enhanced client satisfaction by providing thorough legal research and efficient document preparation.
- Maintained strict confidentiality while handling sensitive client information according to established ethical guidelines.
Lead CSR
ITC Deltacom
01.1999 - 01.2005
- Mentored and trained team members on customer service protocols and best practices.
- Developed and implemented strategies to enhance customer satisfaction and retention rates.
- Streamlined communication processes between departments to improve operational efficiency.
- Analyzed customer feedback to identify trends and recommend actionable improvements.
- Led cross-functional teams in resolving complex customer issues effectively.
- Coordinated training sessions to elevate team skills in product knowledge and customer interactions.
- Assisted in the development of training materials to standardize employee knowledge and performance.
- Developed troubleshooting guides that reduced resolution time for common customer complaints.
- Exceeded performance targets regularly by maintaining a high level of productivity and consistently delivering results.
- Collaborated with team members to develop strategies for boosting customer retention rates.
- Organized regular team meetings to discuss challenges faced within the department and brainstorm solutions for continuous improvement initiatives.
- Trained new hires on company policies and procedures, ensuring consistent quality of service delivery.
- Acted as a liaison between clients, sales representatives, and other internal teams to ensure seamless collaboration efforts.
- Established rapport with customers through active listening skills, empathetic responses, and genuine interest in their needs.
- Provided exceptional support to clients, fostering long-term relationships built on trust and reliability.
- Cross-trained and backed up other customer service managers.
Education
Associate of Science - Paralegal Studies
Gadsden State Community College
Gadsden, AL08-2004
Associate of Science - Sales, Marketing And Accounting
City Colleges of Chicago
Berlin, Germany08-1991
Skills
- Staff training and development
- Employee motivation
- Operations management
- Strategic planning
- Sales management
- Customer service
- Attention to detail
- Leadership skills
- Operations improvements
- Decision-making
- Client relationship building
- Multi-unit management
- Customer relations
- Staff management
- Recruiting and hiring
- Staff supervision
- Sales reporting
- Employee scheduling
- Conflict management
- Compliance monitoring
- Territory management
- Financial management
- Revenue generation
- Vendor management
- Human resource management
- District expansion
- Positive attitude
- Problem-solving
- Multitasking
- Reliability
- Computer skills
- Excellent communication
- Organizational skills
Timeline
Senior District Manager
Ashland 1Enterprises
10.2013 - Current
Paralegal Assistant
City of Gadsden
01.2005 - 10.2013
Lead CSR
ITC Deltacom
01.1999 - 01.2005
Associate of Science - Paralegal Studies
Gadsden State Community College
Associate of Science - Sales, Marketing And Accounting
City Colleges of Chicago