TERESA SALAS GASPAR
Lake Charles,LA
Summary
Energetic Dietary Aide with 7 months of hands-on experience preparing and serving food to patients within healthcare facilities. Well-versed in sanitation and safety guidelines paired with in-depth knowledge of cooking and baking appliance operations. Successful multitasker possessing positive attitude and great sense of humor. Proactive Dietary Aide with proven skills and extensive knowledge of food service protocols. Safety-focused with outstanding compassion and attention to detail. Efficient and professional worker dedicated to reliability. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
Work History
Dietary
Memorial Hospital
Lake Charles , LA
2023.08 - Current
- Assisted in the preparation of hot and cold meals according to prescribed menus and recipes.
- Maintained a clean, sanitary work area by washing dishes, utensils, equipment and counters.
- Ensured that all food items were stored properly, labeled and rotated.
- Maintained accurate records of customer interactions and transactions in accordance with company policies.
- Developed relationships with customers to ensure repeat business and referrals.
- Assisted customers with account setup and activation processes.
- Utilized multiple computer systems simultaneously while speaking with customers over the phone.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Room Inspector
Marriott
Lake Charles , LA
2023.01 - 2024.07
- Inspected and evaluated hotel rooms for cleanliness, comfort, and overall condition.
- Ensured room amenities such as furniture, bedding, linens, and appliances are in working order.
- Reported any damages or maintenance needs to the appropriate personnel.
Room Inspector
L'Auberge Casino Resort
Lake Charles , LA
2022.05 - 2023.09
- Inspected and evaluated hotel rooms for cleanliness, comfort, and overall condition.
- Ensured room amenities such as furniture, bedding, linens, and appliances are in working order.
- Reported any damages or maintenance needs to the appropriate personnel.
Customer Service Executive
Teleperformance
Aguascalientes , MX
2014.03 - 2015.10
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Identified opportunities for process improvement within the customer service department.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Prepared detailed reports of daily activities for management review.
- Provided technical support when necessary to resolve complex problems.
- Participated actively in weekly meetings held by the Customer Service Manager.
- Answered questions from customers by phone and email, offering company details and policy information as requested.
- Contacted supervisor immediately when issues required escalation to avoid lost revenue.
- Updated databases with new and modified customer data.
Education
GED -
Chula Vista Senior High School
Chula Vista, CA2007-10
Skills
- Meal Planning
- Menu development
- Cooking techniques
- Portion Control
- Ordering Supplies
- Relationship Building
- Customer Service
- Cleaning and sanitizing
- Diet
- Flexible Schedule
- Scheduling and Planning
- Detail Oriented
- Food Preparation
- Sanitation Practices
- Hygiene standards
- Food presentation
- Verbal Communication
- Team Collaboration
- Computer Skills
- Patient Communication
- Time Management
- Problem-Solving
- Issue Resolution
- Computer, excel, word, tool use
Languages
English
Professional
Spanish
Professional
Timeline
Dietary
Memorial Hospital
2023.08 - Current
Room Inspector
Marriott
2023.01 - 2024.07
Room Inspector
L'Auberge Casino Resort
2022.05 - 2023.09
Customer Service Executive
Teleperformance
2014.03 - 2015.10
GED -
Chula Vista Senior High School
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