Teresa Mink Salcedo
Key Biscayne,Florida
Summary
Exclusive & Luxury Retail Sales ~ Customer Service
I moved to Miami in 2005 from Spain. I am a highly successful sales and marketing expert with over 15 years of combined experience providing guidance through informative sales presentations on high dollar, luxury purchases with a deep knowledge of all facets of the sales process. I represented exclusive retailers and agencies in markets including Miami, New York and Spain. I can provide customers with a full service experience that ensures their satisfaction through every step of the buying process.
My top priority is going beyond the expected to deliver an exceptional and satisfying , full-service luxury experience. My goal as a luxury service professional is to create life long relationships with my clients and to exceed their expectations each and every time.
I am a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
35
35
years of professional experience
Work History
Boutique Manager
Vhernier
09.2019 - Current
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Managed team of full-time and part-time staff, trained new workers and monitored performance.
- Oversaw merchandising strategies to effectively showcase [Type] products with eye-catching displays.
- Showed associates how to improve customer interactions and increase sales with successful communication and consultative strategies.
- Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
- Arranged special marketing initiatives and in-store promotions to successfully bring in $[Amount].
Assitant Boutique Manager
Vhernier
09.2018 - 09.2019
- Managed team of full-time and part-time staff, trained new workers and monitored performance.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Oversaw merchandising strategies to effectively showcase [Type] products with eye-catching displays.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Senior Sales Associate
Vhernier
02.2015 - 09.2018
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Developed sales plans to increase market share, customer base and revenue.
- Generated sales leads and cold called potential customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Assistant
Holly Hunt
05.2005 - 07.2007
- Created and maintained reports, documents and presentations to assist with administrative support.
- Leveraged CRM system to generate reports and analytics related to sales activities and revenue data.
- Collected and maintained file of receipts to coordinate expense report submission.
- Assisted coworkers and staff members with special tasks on daily basis.
- Collaborated with other teams to identify areas of opportunity and implement changes to optimize sales operations and reporting.
- Greeted customers and helped with product questions, selections, and purchases.
- Assisted customers with prompt and polite support in-person and via telephone.
Sales Representative
Peplos
01.2001 - 02.2004
- Increased sales and customer satisfaction through personalized servicing.
- Welcomed customers and provided assistance in locating and purchasing products.
- Recommended merchandise to customers based on needs and preferences.
- Located merchandise across various stores to address customer needs.
- Assisted customers with locating and choosing merchandise in store departments.
- Folded and arranged merchandise in attractive displays to drive sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Sales Executive
Van Cleef & Arpels
02.1996 - 05.1998
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Promoted within six months from a Boutique Assistant to Sales Executive due to customer service excellence and performance success
Fashion Model
Click Models
06.1988 - 01.1991
- Modeled garments such as dresses, coats, underclothing, and swimwear.
- Posed and strutted to demonstrate features such as garment quality, style, and design.
- Understood fashion trends to accurately portray brand and client briefs.
- Remained focused, motivated and professional throughout long shoots and events.
- Modeled in editorial shoots for fashion magazines.
- Print and show modeling in New York and Paris France
Education
No Degree - Language
University of Valencia
Valencia Spain06.1999
BBA - Marketing
Pace University
New York, NY05.1996
Skills
- Capital Expenditures Oversight
- Performance Monitoring and Evaluation
- Hiring and Onboarding
- Cost Control
- Business Growth Initiatives
- Scheduling and Time-Tracking
- Customer Inquiries
- Stock Organization
- Retail Sales
- Team Meetings
- Customer Service
- Marketing Strategies
- Oversee Administrative Functions
- Retail Sales
Languages
Spanish
Professional Working
Timeline
Boutique Manager
Vhernier
09.2019 - Current
Assitant Boutique Manager
Vhernier
09.2018 - 09.2019
Senior Sales Associate
Vhernier
02.2015 - 09.2018
Sales Assistant
Holly Hunt
05.2005 - 07.2007
Sales Representative
Peplos
01.2001 - 02.2004
Sales Executive
Van Cleef & Arpels
02.1996 - 05.1998
Fashion Model
Click Models
06.1988 - 01.1991
No Degree - Language
University of Valencia
BBA - Marketing
Pace University
Similar Profiles
Matias AlmeidaMatias Almeida
Summer Intern at KearneySummer Intern at Kearney
Nil Bertran GarciaNil Bertran Garcia
Mentor at Minds of TomorrowMentor at Minds of Tomorrow
Carlos E EcheverriaCarlos E Echeverria
NA at South Motors BMWNA at South Motors BMW
ELENA PUHAELENA PUHA
Boutique Manager at Christian LouboutinBoutique Manager at Christian Louboutin
Jennifer BabineauxJennifer Babineaux
Boutique Manager at J. Marie BoutiqueBoutique Manager at J. Marie Boutique