Teresa Sanchez
San Benito,TX
Summary
Bilingual customer/client service professional with 20+ years' experience in a challenging environment demanding strong organizational, technical and interpersonal skills. Ethical, discreet, confident, and poised in interactions with individuals at all levels. Able to multi-task efficiently, detail oriented, and committed to contributing to overall efficiency.
Overview
19
19
years of professional experience
Work History
CALL CENTER REPRESENTATIVE
12.2022 - Current
- Identify customers' needs and provide solutions
- Managed 65 high volume of inbound calls in timely manner while building sustainable relationships when engaging with customers
- Attended education seminars to improve knowledge and performance level.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Placed outbound customer service or customer satisfaction calls to follow up on issues
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
- Investigated and resolved customer inquiries and complaints quickly
Victim advocate
02.2019 - 08.2022
- Cameron County District Attorney’s office
- Provided direct services to victims of crime and or families
- Provided resources to community agencies while promoting awareness of crime victims' services available
- Assisted victims with any needs or resources needed
- Accompanied victims in court to their hearing and trials.
- Developed safety plans to meet victims' assessment of need
- Supported victims, family members and witnesses through law enforcement, healthcare and social services
DATA ENTRY/INtake coordinator
Buckner Children and Family Services
12.2018 - 02.2019
- Managed office duties such as answering calls, filing paperwork, intakes on referrals, typed correspondence, data entry, billing, purchasing supplies.
SERVICE COORDINATOR
FAMILY, NINO’S Inc
03.2017 - 12.2018
- Recruiting low-income children for Head Start and Early Head Start
- Generated reports and memos as required
- Assisted in motivating families to participate in programs and activities
- Maintained relationships with all supportive agencies and institutions involved with Head Start
- Supported the efforts of HS families in the enhancement of their children’s healthy well-being, and academic success.
ADMINISTRATIVE assistant
Cameron County Children’s Advocacy Center
09.2015 - 02.2017
- Assistant to the Executive Director and assisted with daily administrative duties of the center and its facilities
- Prepped meeting agendas, board meetings, and fundraising events to help support the mission of the organization.
Sexual assault program coordinator
Family Crisis Center, Inc
12.2004 - 09.2015
- Supervised employees; reported center statistics for the agency grant performance report on a quarterly basis to the Office of Attorney General for grants
- Developed and maintained a networking rapport with local DA’s office and TRLA
- Gave educational presentations to community agencies and local school districts
- Managed support groups, home visits, provided crisis intervention and peer support.
Education
Associate degree - child development
Texas Southmost College
Brownsville, TX05.DECEMBER 2003
HIGH SCHOOL DIPLOMA -
San Benito High School
San Benito, TX05.1988
Skills
- Data Entry
- Community Outreach Expert
- Strong presentation/communication skills
- Office Management
- Case/Project Management
- Proficient in MS Office Word, Excel and PowerPoint
- Leadership skills
Timeline
CALL CENTER REPRESENTATIVE
12.2022 - Current
Victim advocate
02.2019 - 08.2022
DATA ENTRY/INtake coordinator
Buckner Children and Family Services
12.2018 - 02.2019
SERVICE COORDINATOR
FAMILY, NINO’S Inc
03.2017 - 12.2018
ADMINISTRATIVE assistant
Cameron County Children’s Advocacy Center
09.2015 - 02.2017
Sexual assault program coordinator
Family Crisis Center, Inc
12.2004 - 09.2015
Associate degree - child development
Texas Southmost College
HIGH SCHOOL DIPLOMA -
San Benito High School
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