Experienced restaurant management professional with a proven track record in operational excellence, customer
satisfaction, and team development. Known for exceeding expectations through strategic planning, effective training, and hands-on leadership. Adept at managing high-performing teams, controlling food and labor costs, and fostering strong community relationships. ServSafe certified with a commitment to quality and consistency.
- Led shift operations across all restaurant zones to ensure adherence to Raising Canes standards in quality, cleanliness, and customer service.
-Severed as Manager on Duty, responsible for opening and closing procedures, managing staffing, and coordinating team duties to optimize workflow.
-Managed cash handling, ensuring accuracy and accountability, and upheld company standards for financial integrity.
-Trained team members on service protocols and food safety guideline's, fostering a cohesive team culture focused on delivering a top-notch guest experience.
- Supported various roles, from kitchen to cashier, to maintain smooth operations and consistent service during peak hours.
-Implemented local marketing strategies that led to a 12% increase in customer base, boosting brand presence and sales.
- Developed an employee evaluation process that enhance team performance and retention, contributing to operational stability.
- Collaborated with HR and support staff to streamline hiring and training, ensuring all locations met staffing and performance goals.
- Controlled food and labor costs through strategic scheduling and P&L management, achieving optimal profitability.
-Conducted bi-weekly cash audits and weekly food safety inspections to uphold company standards and regulatory compliance.
- Directed on-site training programs for new team members, ensuring consistent application of company standards.
- Facilitated pre-opening logistics, including inventory verification and food ordering, to guarantee readiness for daily operations.
- Provided mentorship and constructive feedback to trainers, enhancing team confidence and promoting a positive learning environment.
- Ensured clear communication across teams to maintain alignment on training schedules and performance objectives.
ServeSafe certified.