Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teresa Sazo Martinez

Bradenton,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Scheduling Coordinator

MCR Health
02.2023 - Current
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
  • Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
  • Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
  • Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
  • Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
  • Established strong working relationships with other departments involved in surgical care such as anesthesia, radiology and laboratory services.
  • Liaised between patients and insurance providers, ensuring proper authorization for scheduled procedures was obtained.
  • Collated pre-operative lab and imaging results to facilitate surgery planning.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.

Customer Service Representative

Vista System LLC
07.2021 - Current


  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided information regarding charge accounts and loyalty programs.
  • Answered constant flow of customer calls with minimal wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

No Degree - Certification of Billing And Coding Specialist

SCF
Bradenton, FL
09-2024

GED -

Manatee Technical College
Bradenton, FL
06.2010

Skills

  • Basic Computer Skills
  • Data entry
  • Verbal and written communication
  • Problem-solving
  • Excellent Attention to Detail
  • Effective multitasking
  • Customer Data Confidentiality
  • Work Prioritization

Timeline

Scheduling Coordinator

MCR Health
02.2023 - Current

Customer Service Representative

Vista System LLC
07.2021 - Current

No Degree - Certification of Billing And Coding Specialist

SCF

GED -

Manatee Technical College

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