Teresa Sedlarik

Flooring Sales Specialist

The Home Depot Inc

04.2010 - Current

Assisted customers with selecting appropriate floor types and styles.
Demonstrated features of different floor options and overcame objections with knowledgeable responses.
Discussed pricing, additional charges and payment plans during sales process.
Maintained in-depth understanding of all available brands and types of flooring available to customers.
Followed up with customers to assess satisfaction, answer questions and resolve concerns.
Drove team revenue totals by bringing in top sales numbers.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Developed strong rapport with customers and created positive impression of business.
Listened to customer needs and desires to identify and recommend optimal products.
Engaged in friendly conversation with customer to better uncover individual needs.
Used in-store system to locate inventory and place special orders for customers.
Provided exceptional services and pleasant shopping experiences to retail customers.
Created inviting environment for customers by maintaining store organization and cleanliness.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Built customer loyalty and retention by delivering excellent shopping experiences.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Prioritized helping customers over completing other routine tasks in store.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Monitored customers for signs of security concerns and escalated issues to management.